Managing Difficult Employees Podcast; Bad Behavior, People Problems, & Sticky Situations Like A Pro

In today's interview, I talk with Gregg Ward about managing difficult employees podcast and #managingpeople with #badbehavior. We also talk about dealing with #peopleproblems within the workplace, and other potentially sticky situations.

Gregg Ward is the CEO of the Gregg Ward Group, a management consulting, training, and coaching firm that focuses on helping leaders develop their Respectful Leadership, Emotional Intelligence, and Executive Presence skills. For over 25 years, Gregg has worked with Fortune 100 and 500 organizations around the world to inspire respect and leadership, emphasizing the measurable, bottom-line benefits they bring to leaders and their organizations.

After graduating from Boston University and working as a theatre professional around the U.S., Gregg started his career in the 1980s as a specialist trainer for the New York City Police Department. Collaborating with a team of experts, he developed a powerful experiential learning program for police officers based on Live Theatre Training techniques and the performance, improv, and facilitation skills that Gregg was incorporating into his onstage performances. This program was considered a huge success by NYPD’s leadership and was featured in major media including The New York Times and CNN.

Since then, Gregg has developed, delivered, and facilitated thousands of keynote addresses, experiential learning programs, and executive coaching sessions for a wide range of global clients including ADP, Booz Allen Hamilton, Bristol-Myers Squibb, Harley-Davidson, InterContinental Hotels Group, Kaiser Permanente, Kraft Foods, Novartis, Qualcomm, Raytheon, Siemens, the University of California, the US Navy, and Warner Brothers Studios. A former journalist on assignment throughout Europe for BBC Radio, Scotland on Sunday, and other UK media, Gregg is also the author of the best-selling, award-winning business book The #RespectfulLeader.

RESOURCES

Connect with Tersh on social media @tershblissett
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations."

Thank you for listening to another episode of the Service Business Mastery Podcast!

[jacquelinejohnson]

Thank you for sharing. I just found it and it was the information I needed. I will be read the books mentioned.

[creativetradesman]

How would punctuality fall on the list from a bosses perspective