Effective Ways to Combat High Agent Attrition in Call Centers!

In this episode, Shawndra Tobias, SVP – Customer Experience at Etech, delves into the pressing issue of high agent attrition in the contact center industry.

Learn about the widespread impacts of attrition, from operational costs to customer experience, and discover actionable strategies to combat these challenges. Shawndra shares insights on reducing agent friction, improving accessibility to information, and fostering a supportive culture that encourages agents to stay.

🔍 Key Insights:

- Understanding the causes and impacts of agent attrition.
- Techniques to reduce agent friction and improve schedule adherence.
- The importance of creating a positive work culture.
- Proactive use of data to address attrition trends.

Don't miss these essential strategies for reducing attrition and enhancing agent satisfaction!

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#AgentAttrition #ContactCenter #CXLeadership #OperationalExcellence #EmployeeRetention #CustomerExperience #EtechInsights #SupportiveCulture #WorkforceManagement #Etech #QuickDoseofCX