Call Center Interview Questions and Answers for Beginners

If you're a beginner in the call center industry, here are the top 10 most common call center job interview questions with their sample answers. Whether you're a beginner or a veteran, these sample answers will help you. For each interview question, I've included a brief explanation along with 2-3 sample answers that apply to both applicants with or without experience.

If you need a more in-depth explanation for each question, refer to the links below. Each question has an individual video.

TELL ME SOMETHING ABOUT YOURSELF.

WHY SHOULD WE HIRE YOU?

WHY DO YOU WANT TO WORK IN A CALL CENTER?

WHAT IS YOUR GREATEST WEAKNESS?

WHAT ARE YOUR STRENGTHS?

DESCRIBE COLORS TO A BLIND PERSON

SELL ME THIS PEN.

WHERE DO YOU SEE YOURSELF IN 5 YEARS?

WHY DID YOU LEAVE YOUR LAST JOB?

HOW DO YOU HANDLE STRESS?

NAVIGATE THIS VIDEO:
00:00 Tell me something about yourself
05:51 Why should we hire you?
09:21 Why do you want to work in a call center?
11:05 What's your greatest weakness?
13:29 What are your strengths?
16:32 Describe colors to a blind person.
18:33 Sell me this pen.
23:49 Where do you see yourself in 5 years?
26:54 Why did you leave your last job?
34:14 How do you handle stress?

[SuppleInterface]

Hi ate Sheena I just passed my final Interview just now, and I'm so blessed actually. Without you this would not have been possible, I took your guidance all the way and It worked. Thank you so much! ❤️

[arcelyandaya]

I’m back, after 6 months. because of her videos I got my 1st job in bpo industry and now here I am still listening to her advises to improve my skills and knowledge about this job.

[alekssevilla]

Its my first time applying at a call center, Hopefully i will get this job. Kay kapoy nko gamay sweldo mahal na ang everything 😭
Goodluck for someone like me na mauwawon ug makulbaan 🥹
Tomorrows my interview ✨

[aguantajj]

I was able to watch some of your videos and literally help me a lot and passed my interview / assessment. Now that I've been part of the company where I am right now, I used to keep referring aspiring candidates and encourage my referrals to watch this video and get some idea on how they can answer possible questions / interview. I'm happy I was able to help one another and messaged me that they passed. Thank you to you Miss Sheena. You rock!!

[jazangel]

I failed my interview yesterday and decided to search for common interview questions. And found your chanel. Honestly, I find your tips really helpful and boost my confidence even more❤️ thank you so much. People like me need more people like you. Blessed be.

[HectorSanchez-yssi]

Hi, i am an english student, I like so much the way you teach, you are an example of teaching

[cure]

I just Passed the final Interview today.. Thanks to your vlog.. it helps me a lot. Padayun lang.!🙏☝️❤

[jeanearteche]

A few months ago, I had my first BPO job interview, and I failed. Now, I can say that I've become more confident and determined to pursue one of my dream work, which is to become a call center agent. Today, I've decided to apply again and will use your tips and advice, but this time, I'll respond with full confidence and eliminate the feeling of nervousness so that I'll be able to answer well, which I failed to do before. Wish me luck! Thank you for this very informative and helpful video.

Be back again for an update on how it'll go.

[reinarinos]

I've been watching your vids since last year. September 14, 2021 I applied and yesterday I got the job! Thank you so much!💛

[elyzellekorrinealsonado]

Hello! I just want to thank you. I am a newbie in the BPO industry and I am really nervous regarding the interview process that's why I searched for some tips here on YouTube and I found your channel. I watched your "Call Center Interview Questions" playlist and it really helped me learn a lot of things regarding the interview process and how I will handle it. Your videos also helped me boost my confidence. I got hired by the company that I applied to and I will start my training next week! It is all thanks to you, ate. I am really not the type of person who comments on YouTube videos that I watched, but I want to do this as my appreciation for you. God bless, ate!

[gerardperalta]

I just passed my final interview today. Thanks to your vlogs! Your videos help a lot of people to boost their confidence especially me. I really appreciate you!

[jovpilongo]

Hi, I suggested your video to one of my classmates that applied to the company where I currently work, and fortunately, he got hired. And he said, your video helped him a lot as a newbie applicant. Kudos❤️

[lexieleighrique]

Career shifter here. First time applying to a BPO company and I hope I passed my final interview tomorrow. Thank you for these tips❤

[bernardportolito]

I recall my interview with Arriva Medical for Sales Reps. The Interviewer asks me How do I sell a pen to Him. I highlighted the other Features using the Pen like They can use a Pen for Power point presentation and they can refill the ink for 1yr at no cost!. Then I got a job on that Day.

[micamorangay]

Super duper thankful with this channel. It helps alot. I pass the interview and now I'll be starting my new job. Thank you 🙂🙂🙂

[angelicaeupena]

Wish me luck, I have interview today!

[Aya-hbmu]

CAME BACK JUST TO SHARE TO YOU ALL ASPIRING CALL CENTER AGENTS THAT I PASSED!!! NAG BINGE WATCH LANG AKO NG VIDEOS NIYA TO GET IDEAS ON HOW TO ANSWER AND ISTG, I NEVER KNEW SOMETHING THAT I FEAR SINCE HS COULD BE THAT EASY. THANK YOU SO MUCH. 🧡

[SparkleMoonlight]

It was my interview yesterday, and I got the job. I’m now waiting for training. Thank you so much your video is such a great help even until now❤

[sashanessr.]

I will be having my final interview tonight.. please wish me luck🙏
Since I saw one of your video, I cant help it but to keep on watching your videos. Im a aspiring to be a call center agent. Thank you so much for your helpful videos☺️ more power.

[alexandracadiz]

So I had my very first interview EVER yesterday. I've memorized my answers to all those questions with the advice I got from this video and the interviewer said she was satisfied with my answers!!! Omg!!! This really helped, thank you so much!!! They'll text me today apparently regarding the results. I'll post a comment update if they texted me back on whether or not I passed or failed :D Again, thank you!!!