Behavioral CALL CENTER Interview Questions | 10 Sample Answers

Here's how to answer call center behavioral job interview questions. This contains 10 call center behavioral interview questions with 10 sample answers.

TIMESTAMPS
00:00 Purpose of behavioral interview questions
00:38 Two types of behavioral questions
01:37 How to answer behavioral interview questions
02:14 Tell me about a time when you had to go above and beyond for a customer.
04:10 Tell me about a time you were in a high-stress situation.
05:46 Tell me about a mistake you made in your past job and what you learned from the experience.
07:10 Tell me about a time when your integrity as a QA was put to the test.
08:21 Describe a time you weren’t happy at work and why.
09:19 Give me an example of when you worked well with a team.
10:39 How are you able to balance high-quality customer service with speed?
12:54 When are you usually most satisfied with your job?
13:53 Do you prefer to work as part of a team or independently?
14:47 What is your typical way of dealing with an irate customer?
15:51 Behavioral vs Situational Questions

[xiangaeamonique]

I did some research for call center interview videos and I came across your channel, highly recommended! Weather you're a newbie or industry hopper, your video really helped a lot . Thank you so much for your videos it did help me with my application, I got the job. Just waiting for the job offer ☺️

[PrincessAlieyahChannel]

I PASSED MY INITIAL AND BEHAVIORAL HUHU THANK YOU SO MUCH. 2 STEPS AWAY 😭😭

[maryanncasal]

Thank you so much ma’am you help me a lot. I already got my JOB OFFER yesterday. Thanks to GOD and to you. ♥️🤗

More more blessings to come 🙏🤗

[Aya-hbmu]

I passed my initial interview today! Thank you so much. Hoping for my final interview to go smoothly 🥺🥺🥺

[mypianopractice]

I don’t wonder why returning ofw’s who apply at Call center easily got hired. 😊 Habang pinapanood ko mga videos mo ma’am, lalo sa vid na ito.. parang gusto ko isa ka sa owwa staff 😍 or Doctor, Professor/counsellor (under mental health care) 😍 🙏

[Haven_]

Once I get hired I'll definitely come back here. Thanks for this list of possible questions

[proton]

Ate Candice I am your viewer, could you please make a vlog on how you enhance your skills in speaking English.

[pusanggala]

Thank you for your channel I got hired last year to my first bpo job and now I am watching this for my upcoming BI for my promotion. I can't believe i am given a chance to be promoted. Tysm to your channel. 😭

[SHINEZPRETTY]

The first time i watched your video i was impressed miss maam for you have an exquisite type of talking in english i love your voice it sound soothing✨️

[zarafernandezadriano]

Naka pasa nako sa initial interview ate and first time ko po yun. Dobrang laki ng tulong ng mga videos mo . Sana makapasa sa final and other steps to get a Job offer. More power ate!!💗💗

[mamamaefinds]

Hi Sheena. Thank you for this. I passed my behavioral star interview and got a job offer. Yeyy You're very good in what you are doing. Keep going.God bless😊

[shelamariecolegio_]

Hi candice my training started last night and this is my very first csr in voice job and im soooo thankfull coz i follow you for about a week and i have aknowledge and even your accent iwant to absorb (sorry for make gaya gaya 🤗) more video plssss..😍

[lillienkartha]

Unfortunately I'm seeing this after my interview, I tried though. Thanks for your videos. I was called for the job

[federicocaldas]

I'm hoping to see you doing ASMR, It would be exciting to hear your soft voice! Great accent btw

[novembersunrise]

Ugh I'm amazed with all the brilliant answers

[khristinedeleon]

Can you make a sample mock call wherein the customer talks really fast that you can barely understand what he or she is saying? And please give us some tips on how to handle calls like that. Thanks again for another helpful video, more power to you and your channel 🥰

[hongbaojohn]

This channel is so underrated. I wish you already existed during our time. Kudos to you girl. I l really like your videos.

[dotianifrancois]

If I just close my eyes you sound like a Speaker for audio books & audio dramas etc...

[graceama]

Hi Mam! Just wanted to express how thankful I am to have encountered your channel because your contents are very helpful and informative.

I hope that there will be a second part on this content about "answering behavioral questions"where you would tackle and answer more behavioral/situational interview questions.

Thank you sooo much po!♥️

[bkarcala]

Nice content!
Today is my final interview and your video helps me a lot . Whish me luck 🤞..