CALL CENTER Interview Questions & Answers! How to PASS a Call Centre Interview!

If you have a Call Center Agent/Representative interview coming up then this tutorial will help you. Not only does Richard McMunn provide you with sample Call Centre interview questions, but he also discloses his top recommended answers to those interview questions, including how to answer behavioral and situational interview questions.

CALL CENTER INTERVIEW QUESTION #1
Tell me about yourself and why you want to work as a Call Center Agent/Representative?

CALL CENTER INTERVIEW QUESTION #2
Why have you chosen our company to work for as a Call Center Agent or Representative?

CALL CENTER INTERVIEW QUESTION #3
What do you think a typical day would involve working as a Call Center Representative?

CALL CENTER INTERVIEW QUESTION #4
How would you deal with a difficult or frustrated caller whilst working as a Call Center Representative for our company?

CALL CENTER INTERVIEW QUESTION #5
Tell me about a time when you went above and beyond for a customer?

TOP TIP - Make sure you study the Call Center job description and person specification before you attend the interview.

TOP TIP - Demonstrate your ability to provide strong customer service skills and abilities during the Call Center/Centre Agent or Representative interview.

Download all 21 Call Center Agent and Representative interview questions and answers at:

[CCc-iwpg]

I never ever comment on YouTube videos however I told myself if I got the job then I would! Your question and answers literally got me a call center job. I ended up buying all 21 questions and took notes and when it was time for the interview they literally asked me the same questions that you put down. So I want to say thank you and to anybody who is wondering if these will work. YES THEY WILL!

[vishalgreene]

Wow, I had an interview last week and all I took with me was the tips from this interview. I now have a job working for Collections with ADT. Thank you so much!!

[angelnicole]

I’m nervous I had a video interview tomorrow I really need this 😭pray for me

[bhartisadarangani]

I got a job because of your tips! Thank you so much. 😊

[kay-bgwr]

i have an interview in 2 hours for a research company as a call center position and i am super nervous but this video is really helping me relax so thanks!

[Tarotcat]

Watched this yesterday and passed my telephone assessment 100 per cent. Keep up the good work

[icem]

I watched this guy video for my security guard interview and I got the job. Now I'm watching him for my call centre job

[catherinecampbell]

One of the best call centre interview tutorials I’ve seen. Got my interview today so this really helps. Thank you.

[emmanuelaboughe]

You got me hire this morning!!!Thank you so much for these tips

[anavasquez]

I love the clear information provided in this video. There's common wording and terminology employers are looking to hear. Under pressure, my words tend to scramble but this video reminded me of confidence i have and my ability to stay calm and articulate clearly. I really appreciate your help.

[blondel]

Looked at just this one video all yesterday… had my interview this morning and I got the job. Thank you!

[abbyjassim]

Hi Richard, I was applying for very important non-profit organization in Canada and famous for health care for seniors I had my first interview and I used all your questions and answers I pass the first interview and I will have the second one for this next week I will use your methods too you helped me a lot Richard you are amazing I love the way you talk I love the way you describe the events you are amazing with my best regards Abby Toronto.

[FirstNameLastName-vbku]

Congrats on reaching 1million subscribers! We're grateful for your help.

[khaoulamoukasse]

I currently think of joining a call center and I came across this informative video at the right time ! So nice

[aeolusanemoi]

I have interview tomorrow wish me luck....🙏🏻🙏🏻🙏🏻

[kennyjames]

I passed the first stage and I`m optimistic about passing the final stage. I just moved to the UK and I hope to land a customer service role.

[atifs]

2:51 why do you want to work as a call centre representative?
5:33 what do you think a typical day would involve working as a call centre representative?
7:07 how would you deal with a difficult customer

8:17 Tell me about a time when you went above and beyond for a customer?

[omarabdelaziz]

I have an interview after 2 hours and feel a little nervous .. but still studying the interview questions .... thank you so much for helping us

[DiamondZay]

I'm so nervous I have my first interview tommorow and I'm so thankful for this video. Wish me luck!!

[lareesareynolds]

I'm sooo nervous. I have an interview tomorrow at dial america. I hope this helps me out. Wish me luck you guys.

Thank you and I'll be back with updates tomorrow 😊