21 CUSTOMER SERVICE Interview Questions And Answers!

#jobinterviews #interviewquestions #customerserviceinterviews
In this job interview training tutorial, Richard McMunn covers the following 4 things that will help you prepare for and PASS any Customer Service interview:
1. A list of 21 customer service interview questions I strongly advise you prepare for.
2. Brilliant, unique ANSWERS to tough customer service interview questions.
3. TIPS on how to STANDOUT during your interview.
4. Further resources (including these slides) to help you SUCCEED!

OTHER USEFUL CUSTOMER SERVICE AND JOB INTERVIEW VIDEOS RECOMMENDED BY RICHARD

What Is A Good Customer Service Answer?
"Good customer service is providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures.

The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”

What Questions Are Asked In A Customer Service Interview?
Q1. Why do you want to work in customer service?
Q2. How would you define good customer service?
Q3. What are the most important skills needed to work in customer service?
Q4. How would you deal with a customer complaint?
Q5. Why is good customer service so important?
Q6. What’s the best customer service you’ve ever received? What made it different?
Q7. Tell me a time when you provided brilliant customer service?
Q8. Tell me a time when you received poor customer service?
Q9. Give me some examples of brilliant customer service?
Q10. What’s the difference between customer service and customer support?
Q11. How would you deal with an unreasonable customer?
Q12. Why should we hire you in this customer service position?
Q13. What experience do you have relevant to this customer service position?
Q14. Describe a situation when had to be flexible at work?
Q15. Tell me a time when you went above and beyond for a customer?
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Q17. What’s the best way to build up positive relationships with customers?
Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Q20. How do you see customer service evolving in the future?
Q21. That’s the end of your customer service interview. Do you have questions for the panel?

Download Richard's 21 BRILLIANT ANSWERS to tough Customer Service Interview Questions in a PDF guide here:

[simpsontiana]

I have an interview tomorrow morning and I want to do great. GOOD LUCK TO ALL WHO HAVE INTERVIEWS SOON!

[LudhianaTHG]

I hope my interviewer only ask me for my name, Date of birth and tell me that I’m hired

[nida]

Watched this video literally an hour before my interview. It helped me SO much! I’m so glad I came across it. The interviewer was really amazed at my answers! I’ll edit this soon on whether I got the job or not! But in terms of the interview, I was told I “passed” ☺️❤️

- I GOT THE JOB!!! Thank you CareerVidz!! You’ve gained a new subscriber 💯👌💕

[tomihime]

Richard, I got the job I've been wanting thanks to your video. It really helped me turn my answers into brilliant ones, my answers came out so naturally. I normally don't ever comment on YouTube videos, but I had to come and thank you - to be honest, I can't thank you enough.

[joelraymond]

really helped in my interview, panelist were well impressed with the responses, thanks to this video.

[rayha]

Your videos have been instrumental to my interview preparations. It has been a decade since I was last on the job hunting arena, and boy a lot has changed. Due to pandemic I lost my job 1st week of last month. Thankfully, I got a job offer now.

Again, my thanks to you for unselfishly sharing your knowledge to us. May the Lord bless you with millions of subscribers. ❤

[malikdee]

I passed my first interview but my final one is tomorrow and it will be based on customer service with the HR person, thanks for these uploads they really come in handy 🤗

[Lupussolitarius]

I’m having an interview later, this video contains what I really need 😭 thank you!

[thomasevans]

hello, I messaged you a couple of months back about a government service job I was going for, I got the job! I attribute this in a large part to your videos, much appreciated my friend.

[thelastcelebritymfr]

Mr Richard, you are a savior to Mankind. You have done so much for job seekers in preparing for interviews.

[dwinaworkoutsatem]

I have a CS interview in less than an hour, this video just opened my mind more. Goodluck to me n anyone going to an interview 🙏🏻

[shawnarussell]

I have a customer service interview on Monday for a bank and I am now not feeling as nervous I feel more confident and ready for my interview on Monday thank you 🙏🏽

[stephaniesantoyo]

i have an interview tomorrow and i’m doing as much research as i can so i can get my first job! thank you for the help in this video

[mouteeal-sabouni]

I'm having a customer service interview tomorrow night. I believe your videos will help me stand out and have that job in the bag
Thanks for your help
Really appreciate it

[olumayowaowolabi]

Got an interview coming up in a few days. Your videos have been helpful in the past. So I'm loading up on watching more now.

[mahlialeilanisaturno]

I have been out of work for three months and have been applying to jobs like CRAZY. I've had 2 or 3 interviews so far and didn't get the job. I have an interview in 2 days and I really need this job! I will use these tips and I will come back and update you guys on how it went and if I got the job!

[dheogoo]

I am glad I came across your video before my interview. It’s well detailed and easy to grasp.

[mercychepkorir]

I watched his videos about two years, some minutes before the interview, I did get the job

[hammadranaa]

Thankyou so much richard for this video!! You only have helped me to get this job, now here I'm doing work for this great company for almost 2 years! God bless you Richard. Subscribed and liked!! ❤

[antattackBAM]

Thank you! I was just promoted to customer support lead and my first task is hiring two new csr reps. I found this video extremely helpful, not only in the questions to ask, but some great things to look for in an answer!