Sell Me This Pen | Call Center Job Interview Sample Answers

Here's how to answer the out of the box call center job interview question: Sell me this pen. In this video, you'll see three sample answers with detailed explanations.

#callcenterinterview #callcentertips #kwestyon #callcenterjobinterviewtips

[johnwilkinspallares]

Hi Sheena! I started watching your videos when I decided to apply in BPO. I passed all the interviews. Yesterday is my first day of training. Your tips really helped me a lot 🙂

[hanyyylet]

Currently watching because I have an interview tomorrow. Wish me luck!!

[Hoooward]

We learned something similar to this from our marketing class: customers have specific NEEDS/WANTS. When you GIVE the customer what they NEED/WANT, you create CUSTOMER VALUE in your product or service.

It's kind of like going to the amusement park. Not everybody will want to go to the roller coaster, no matter how exciting or cool or crazy of an experience it will bring. Because thrill doesn't attract everybody. Some may come for the romantic ferris wheel ride next to the sunset. Humans are unique, and so they have unique wants and needs.

So fascinating to see this principle applied to this question :)! It shows that Sheena's content is based on key fundamentals and principles. Great teacher.

[writebetterwithteachermel]

I like it that you're Filipino and you speak English all throughout in your videos. This is good training for all of us. I'm Filipino, too.

[lierdetorch]

Ooops...this reminds me back in 2006 when I was a fresh graduate and BPO was still young. That time, there were only 3 call centers here in Cebu: People Support, E-telecare and newly-opened Convergys. I was already in my final interview after been through initial interviews, exams, mock calls, etc. During that final interview, I was asked by the OM to sell paper clips which I never thought of it prior to the interview. They did not tell me that they profiled me for sales and I was like your first example. However, as the conversation progressed, I realized I had to be very realistic and that was when I started to probe so I would have an inkling with regard to his needs. Darn...glad I got that job.

[dominickguevarra]

the technique is don't focus on the product but focus on the client be keep in touch and let the client feel that your not just there to offer something but to open up minds of client that you can give their needs.

[christianfrancisco]

I had this interview way back 2006, the lady interviewer said the exact same thing to me even before the movie wolf of wall street existed, here is what answer i gave her.
Interviewer: sell me this pen
Me: ahm..do you really need it ma'am?
Interviewer: yes
Me: ok hire me then in my first salary i'll buy you a whole box of it so you won't have to buy one for like a year
Interviewer just laugh..
The next day news came in and i was called for medical check and uniform fitting 😁out of the 10 applicants i was the only one who got the job

[leabelarmino]

Hi Sheena! Just got my BPO job today! Thank you so much for giving these tips. I passed all the assessments and mock calls because of your advices. You're a great teacher! Power!!

[rodolphdelmonte]

Interviewer: Sell me this pen
Me: Can you do me a favor? write your name down at the napkin for me.
Interviewer: But i dont have a pen?
Me: Exactly Supply and demand is creating an urgency.

From the movie The Wolf of WallStreet must watch 👌

[deidre]

I like how she corrects herself every time she makes grammar mistakes. I hit the subscribe button after seeing that "feature * features" on the screen.

[jhonloidcoronel]

You nailed it...You're just so good at what you're doing. Keep it up and keep making more informative and esucational videos like this. More power!

[jaybhelynecofino]

I should have watched your videos before I applied to the call center industry. Your videos are informative, and they help a lot for beginners. Thank you so much for this.

[karena]

A pen with a built-in tracker is a must for me ! I need to track my classmates who did not gave it back🤔🤭

[emmasworld]

Following! This is one of the best videos I’ve seen about sales and psychology. I can use it in my job search class. Thank you so much!

[paige]

this is the kind of channel, youtuber and Q&A's that I've been looking for!! 😍

[CheradeeSeries]

This is great! I can even use this in selling insurance. Answering a question with a question and use questions to sell.

[joettasalyers]

I want to thank you personally for this video. I was able to use this with my interview and got the job I applied for. Thank you so much!

[kevensagarino]

Hi ate sheena, I start watching your video when I was referred by my friend to apply BPO and I don’t have any idea what to do. Thanks to God I got my job offer last Monday. Thank you so much.

[faehlliant]

This is very helpful. It gave me an idea what to answer next time. Sobrang gulo ng answer ko last time. At least, after watching this video, may idea na po ako kung papaano. Thak you po.

[martinezproductions]

I love this channel!!! I learn a Lot from You, actually i am starting mi new Job in the call Center industry and i've learned a Lot.. I'm so happy to be part of your followers. Thanks a bunch!!! I really appreciate your time and Work!!!