Call Center Interview Questions and Answers Part 2

Practice call center job interview with me! In this video, I talk about call center common interview questions with sample answers, and some interview tips or how to answer the questions.

Aside from the basic questions, I also included situational questions using the STAR format, which you can watch on Part 2 of the video.

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[ReaNinja]

UPDATE: If you're just watching this now, the video is actually only 21 minutes. The extra minutes were just my error. LOL 😂

Do you have any other interview questions in mind that were not addressed? Just comment below and I'll try to answer them! :)

[violetpurple]

0:35 Strengths & Weaknesses
3:21 How do you handle stress and work pressure?
5:22 Are you willing to work night shifts?
5:46 Where or how do you ses yourself 5 years from now?
7:57 How do you handle an irate or angry customer?
10:25 In your resume you wrote that you've worked for ____ company. Can you please tell me more about your task?
13:12 Situational Interview Questions
13:45 STAR Format (Situation, Task, Action, Results)
14:33 Tell me about a time when you were able to help out a team member.
18:47 Tell me about a time when you went the extra mile for a customer.
18:53 Tell me about a stressful interaction you had with a team member or supervisor and how did you handle it?
19:03 Describe a situation when you had to deal with demands from an unreasonable customer.
19:12 Describe a situation when you felt a team member was not contributing enough.

[kheicee]

The colors also represents 5 senses and those are hearing, vision, smell, taste, and touch so if you felt angry, or hot due to the body/surrounding temperature as well as getting mad that would be the color of red.

[crisolaguilan]

Although I already have a BPO experience, still you help me refresh those ideas you have to pass again my interviews ...thank you so much ..

[jonginjongout]

You deserve many views and subscribers. You inspire me so much. I wish i could pass my interview tom.

[ellaandherlatte]

Hello! I want to congratulate you because you already have ads in your videos! ❤️ I'm currently binge watching all of your videos and I'm so happy for you, thank you for inspiring me!

[eilnorduran]

Watched all your videos and thank you so much for all the infos. Tomorrow is my interview and i hope i will never forget all your tips. Pray for me 🙏🏻😌

[williamrios]

Thank God for your channel, you're helping a lot of people, I have learn too much from you, thank you so much!

[sophianielaroque]

That's very kind of you! You always explain clearly in simple terms to make us understand. thank you so much!

[louisefallonengobikond]

Thank for your help. I have a Call Center Interview Coming up. This is really supportive

[Raketera]

Thank you so much for this channel I'll watching this almost everyday because I have a plan to apply call center and I've learned a lot.

[patriciam.bonbon]

I am really having a trouble whenever I get the chance to have the spot on. Like the words are just spilling in a thin air and just filled with some blank response, resulting to a failed mission. You are the super ate that I am now recognizing, thank you for providing probable answers to us especially like me. More powers po sainyo! 🌟

[pilipinarizal]

You actually inspire me a lot..with that ...I want to work as a call center agent

[hainesorozco]

Thankyou for these tips, even if it is posted 2 years ago it is very much helpful for me. It is also worth of watching even if it is way longer than the part 1 😊

[chadsyy]

Hi, I'am ofw here in Saudi Arabia and planning to apply a call center agent but the problem is . Im not fluently speaking english . I cannot properly delivered what in my mind due to lack of confidence as well . I would like to thankyou because of your vlogs i get tips on how to pass the interview . Im still keep watching your videos .

[janelee]

Great answer! i wish you could still make another situational question and answer
it will help other people to ace their first Job interview

[jeckrismagada]

hi :) thank you for this kind of video. I learned a lot of your tips about interviews. I have my second interview this week thanks again :)

[gracegigante]

I got an interview tom. And im thankfull that i found this video interview, it will help me so much, thank you

[ghelapuya]

just done watching the part 1 and this part 2 ... thank u so much...

[yeneedah]

Thank you very much for your helpful tips. At the moment, Im struggling on how will I be able to answer all the questions in my upcoming interview and this video helped me real lot, how to put it all up! God bless you and more power. ❤