How to Pass an Initial Call Center Interview, Questions, Sample Answers

Here are 10 proven tips on how to ace your initial call center job interview, useful for newbie who either have no call center experience or no job experience at all . This contains the most common initial interview questions, sample answers, and interview simulations with 8 scenes.
#initialinterview #callcenter #callcenterinterview #callcentertips

00:00 Intro
00:08 Tip #1
01:08 Tip #2
03:16 Tip #3
04:43 Tip #4
05:50 Tip #5
07:18 Tip #6
08:17 Tip #7
09:38 Tip #8
11:02 Tip #9
13:27 Tip #10

[Almera_]

Words cannot express how grateful i am to have you as our guidance for this industry. I just passed the online assessment, final interview and validation account. I still can't believe that i did it well even tho im nervous and not so fluent in English but because of your videos I've learned to trust myself. Thank you so much sheina! You deserve all the good things. To all applicants just don't give up to reach your dreams, i know it's not just easy but if you will just practice on improving yourself and consistent on it then everything will follows.

[braulioednacotjr.]

Hi, I was hired today and I will be handling a telco account. Your videos of tips on how to ace a call center interview helped me a lot. Thanks a lot!

[pluggy]

As someone on the other end of the phone, I really appreciate what a great job the overseas call center agents do, at least 9 times out of 10. Must be such a challenging job. Makes me feel so lucky to be born in the US speaking English, even though our country is far from perfect. Must take such patience and dedication to hear us whine about all our first world problems.

[sagayajamesluigi]

Hi Sheena! I just want to express my gratitude to you. You've been such a good help to me. A month ago, I binge-watched your videos, wrote down notes, and guess what? A week later, I got hired for my very first BPO experience. And now, I've been training for like 4 days now. I know there is a lot to work on, especially with my communication skills, but I can definitely polish them with training. Again, thank you so much. 🧡 . Continue creating content that will surely inspire aspirants.

[emiliacordova]

YOU ARE THE ONLY YOUTUBER THATS NOT FUCKING IRRITATING WHEN TALKING ABOUT INTERVIEWS, ALL THE OTHERS MAKE ME WANT TO RIP MY EYES OUT.

[ZackSnaider]

Thank you so much for all the videos and tips, because of you I'm working since February in a company as Agent like ATC and i remember when i found your channel it was on December i was checking every video and taking notes of all the information that you have and I'm so happy to go back to this channel and see how long i have been learning with you I'm from El Salvador thank you so very much again ❤

[Mati-dp]

6:17 OMG same!! memorization also helped me a lot during my thesis defense lol. that's why i disagree with those saying that memorization isn't helpful at all. memorization is still effective as long as you understand the information you're trying to memorize

[JohnlloydDarroca]

I remember the day na lagi akong nanunuod ng videos mo iniscreenshot lahat ng possible questions and now I am proud to say call center nako because of you almost 5 months already thankyou you help me boost my confidence

[EdzielAragon]

If ur here it means today is ur interview hahaha

[mtaylor]

That family convenience store needs to be on the resume using a job title that tracts with the role you are applying for with the new company. Customer service always has a production element whether face-to-face retail or in call center environment. This is an excellent opportunity to highlight your relevant transferable job skills. Great video!

[Bowie-bj]

Hi! I started listening and watching your videos last February 1 while at work. I worked at a BPO way back 2019 and I failed at the final nesting because I may say I really am not good at listening and giving out resolutions with clients.

Right now, I want to learn more tips from you and hoping next month, I can have a confidence to apply again and to lasts long to my chosen company. For now, I will still be here following all your guidelines that I can use when I have the courage again to face my first ever job. Thank you.

[jai]

Hi po, it's been 4months since I watched your video po, and ayun 3months na po ako sa bpo industry, super thank you po sainyo!!

[JuanCarloTangalin]

I was here way back 2021 to learn how the call center works. I managed to learn the things in call center now in 2024 I stopped working on bpo for about a months since I went to Japan but here I am again struggling why I almost forgotten the essence of being call center whenever I had interview I tend to forget the answers but now I rewatched all of Kwestyon videos and enlighten me again the best answer that also connects with my previous experience. Thank you again :)

[armacneilcorciga]

I just want to make it short and simple....
You are the hero to everyone....
I'm hired at Qualfon Dumaguete City.
I will start on February 19, 2024.
Ty ms... For your

[sabarather]

I wanted to take a moment to express my heartfelt gratitude and appreciation for the incredible effort you've put into creating such helpful and insightful videos. Your dedication to sharing valuable knowledge has made a meaningful impact on me and countless others. Your videos have been a guiding light, offering clarity and understanding on various subjects. Thank you for your hard work, passion, and commitment to making a positive difference in our lives through your content.

[emmanuelcae]

Thanks so much i just got my job offer today.😭 Your such an angel😭

[imperez]

I agree, Candace. Plus, , its not just the idea of memorizing an answer to a question but, how u present them to the interviewer.
Since, English is not our native language, , its important to practice a lot before we face the music.
Remember that communication skill is vital if u want to make it in the BPO.
I've been in this industry for almost 4 years but i still look for ways to improve my comm., skills..😁

[machiqt]

I used to watch your videos way back when I was working in one of the Call centers in Pampanga to improve the way i communicate, and now As someone who has been out of works for almost 3years now because of the pandemic I am now rewatching all your videos to regain skills I unknowingly unlearned and confidence I loss. Hope i could still go back in track.😅

[ScarletPomshi]

Thank you for this long and knowledgeable video. I am also one of the people who wants to be part of a call center agent. But it was so hard for me. So, this one video of yours helps me think and practice more so I can pass my BPO job.

[Injie]

❤ thank you maam, , ,
i passed all my interviews coz i listened and follow all your videos😊