IT: Level 1 Ticketing System Overview (Freshservice)

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Agenda:
Assigning Tickets
Escalating Tickets
Closing Tickets
Creating Tickets
Tickets Stuck In The Queue
Managing Your Queue

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I'm waiting for your full depth video of the Ticking system in practical.

Thanks, for sharing.

randeepsingh

Thanks Kev, it is interesting that after the live class with Jobskillshare, you still have the energy to package this. You duo are amazing., i appreciate the good work you are doing. I am right now on Lab lesson nr. 9. I hope to have all my VM ready and it will be time to catch up. Have a nice sunday.

Mrelias

This was a great video Kev! Understanding the ticketing system theory is super important and practice comes automaticlaly :)

daoudi

Hi Kevin, thanks so much for this video is really well explained, exactly what i needed to understand. keep up the good work thanks again.

katygonzalez

These are so helpful!! I feel like if I just watch all these videos, take a few notes and practice working in the environments I should be good!! Hope I am right :)

tiffanyt

hey kevin, I like this video about ticketing systems it is very useful and informative. Requesting you to please upload a video on how to use ticketing systems effectively, ITIL V4 Process and a video on how to use Service Now Ticketing System.

shivonthadhani

Please in deph vid about ticketing system !

junio

hey, Kev, I have a question about keeping logs and documentation, are they done on word or on the ticketing system?

GMEPLY

Hi Kev,
Thank you for the video. I like the PowerPoint. Can you please share the file?

trongnghia

How can an end user know where to send the ticket if they have no.clue about the problem they are having?

WalterAnderson-rz

At my job we use a ticketing system called Footprints.

iCharmCity

Thanks for the explaination about this Kev. Btw, your last name "Apolinario" is a familiar last name in the Philippines, do you have someone related here?

sanaeverydaysunday

"if it isnt in connectwise it didnt happen" - Every cheesy boss

scotishdude

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