Learn I.T. Ticketing Systems - Help Desk Series

Let's walk you through the importance of ticketing systems, asset management, and more in this video.

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[alyshaguzman]

I’m just starting to get my first certificate, and I don’t really know anything yet. This is a fantastic video to really show what an IT job would look like.

[lirdulce]

this looks pretty easy. I can"t believe that companies want three years experience on this.

[ZuLKiNG]

This is awesome. I had to go through a whole course and internship just to get exposure to SIEM systems. Finally someone (you!) is showing us all the stuff that we're expected to somehow have years of experience with.

[tg]

One of the best videos you have ever produced. Very informative. Thank you.

[adventureswithjoshua]

Ticketing systems are only as good as the details you put into them! I’ve been using a solarwinds ticketing system for some years now and it’s pretty straightforward and simple. But I can’t stress enough how important it is to be as detailed as possible with your notes. It will make your life and the life of your team a whole hell of a lot easier. And be strict and dedicated about entering the asset information into the system because you can lose track of assets in the blink of an eye and that’s a big no no. Doesn’t hurt to keep your own notes on the side too for your own quick reference.

[Neb-xf]

Nice video presentation on ticketing system. Been trying my personal best to break into IT, i wish you can be my mentor

[kennytieshisshoes]

This is great. I have been using the Spiceworks help desk ticketing system. It doesn’t filter by OS but it also has a connectivity dashboard, which I use to monitor the uptime of my server.

[angelitot]

Thanks for this. Now I'm more comfortable with the platform

[alanhorta]

Great explanation! Ticketing Systems is something you going to be utilizing no only in IT, but in any king of maintenance system. Whatever it is.

[laxmanaryal]

Thank you Zach, I didn't have knowledge regarding ticketing systems but investing certain time on this video got to know many things I was not aware of, As always you are good at describing things in reachable manner and making life of people like us who are IT enthusiasts more easier and comfortable, Thank you Zach 🙌 Much Grateful

[klevi]

You're awesome!! I'm binge watching your videos. Thanks for laying it out for us!! 👏🏽👏🏽👏🏽

[yomema]

You're videos are very informative and helpful thank you

[Lofi-rqtp]

New to tech...I landed a cellular help desk interview 💯

[brandonbowman]

Nicely done! Very informative. Makes me wish I had a Ticketing & Asset Management System in place at work.

[ahmad]

Thanks a million Zach 
Worthy video about ticketing system
and Happy Birthday to little Champ ( your son ).

[Steve-nuln]

Dude keep this technical content coming!

[overdrammtic]

thanks for taking the time to add this for viewing!!!

[hemantshama]

Great video Zach. I loved each second of it. this is highly informative and very helpful.

[brianaragon]

Awesome mate really informative... good video keep it up!

[Jezza]

Thanks for this timely video. I was looking through the job description for entry level ICT Support Desk. They asked for experience in/of CRM ... could you do a video/advise what this would be ? Please 😀