What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]

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What Does IT Support Do?
Differences between IT Level 1, Level 2 and Level 3

We'll talk about
- Helpdesk and Service Desk Technicians
- Support Analysts, Desktop Support Engineers, IT Technicians
- System, Network and Storage Administrators and Engineers

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ABOUT ME:
My name is Emilio Aguero and I’m a technology enthusiast from Melbourne Australia. I’ve been into computers ever since setting up my first pentium computer years ago. I love technology and make videos about all things tech every week. Would love it if you support my channel by subscribing and staying up to date with what I'm releasing!

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GET IN TOUCH:

[blackjew]

i'm level 1-2-3 and get paid like level 0.5

[willianbarreiro]

Currently, II'm working as a Network Analyst in an ISP, I plan to become a DevOp Enigenner ASAP.

[iancunningham]

Good video, great info. Just not a huge fan of the same background music playing throughout. May I suggest that you try to let it fade out after the intro theme (from 0:48-100) if you make new videos in the future.

[SundayAtuegbe]

Good video with a detailed explanation. I am doing the job of levels 1 and 2. With your video, I have learnt and understand the job responsibilities of each level. Thank you so much.

[วาสนาอินทจัย]

I love how you explain things step by step.

[sylwiazientek]

Hi :) Came here to find out more about IT job titles, it seems that level 3 support is more often called engineers, whereas, the level 1 people are called support analysts, service desk, or simply technical customer service. Thanks for your video; it would be great if you could add info about the salary bands for the roles.

[asadsiddiqui]

Thank you for sharing the video Emilio, very informative. You are a legend

[jamesroycoronel]

I am an IT SPECIALIST I, working on a BPO company in the Philippines.

[stevena]

I'm trying to get into iT it's my first year going in I graduated from Cisco I went to holy oak community college.

[NewQuietBear]

Thank God for explaining. L1 and L2 seem too simple. I rather start at L3.

[elyamaniachouak]

Thank you so much. Such a great content. I work in IT support managing level 1 support team and I want to switch career to machine learning engineer. Is it a good choice ? Or I need to stay in IT support? Thanks in advance

[hakanyucel]

Hi, I liked you video much I´ll look for more, thanks

[YCBEATS]

I guess im working in all 3 levels haha. I do everything from remote support to troubleshooting networks and systems.

[urnxrjw]

Hi, I am an IT operation manager and I want to take your course but I need to know if I could pay through Paypal or any other method but Gpay

[Togher]

So from this standard. I got through into the level 2 Tech but being called a level one. I thought this was the case.

[HarryLopez]

My title is support analyst and focus mainly for the police department and it's not including other areas of it

[JklHints-Tips]

Great video!

I'm keen to go into Tech Support .

I want to find out whats your opinion with AI how will it impact those in Tech support?

[pinatek]

Hello, I have a question concerning the helpdesk level 1 as a new graduate, is there a database with all the technical problems to help the new graduates with little experience!

Thank you for your time and answers!

[GoodByeSkyHarborLive]

so basically level 1 despite whatever the company never leave their desk and attend phone calls and solve tickets but what about level 3? It seems they also don't leave the desk but are responsible for the more technical stuff?

[madhavareddymanda]

Networking desktop job ante L1, l2, le3 na growth untada