IT: Helpdesk (Understanding A Ticket System Jira)

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[eumoto]

Thanks for the uploads man. Youre really helping starting IT lads out there

[doseofmotivation]

Just landed my first IT Help Desk role with the help of your videos and your interview questions. Thank you so much for everything. The end goal is Cloud Security but so glad now my foot is in the door!! You are the best man thanks for all the videos!!

[jackrhodes]

just want to add that detailed description helps other people to tell if the ticket should be high priority or not

[darkys_]

I appreciate your videos. Im starting my first job in IT at an MSP for ISP support at the end of this month. I have been studying your videos and trying to get familiar with the basics. My go to resource

[drewgriffith]

Lets freaking go Kev! Another skill Added to the resume. Thank you brother for spending your personal TIME creating content for people like me trying to get in the door

[vishwas]

The best video I found on JIRA, clear explanation .. to the point . Thanks man

[galopeian]

Love this video. The Jira user interface is very easy to understand.

[shasharlene]

Gosh, this guy is great at teaching. Thank you!

[emiljanozeqir]

Thank you Kev for taking your time to help others.

[edgarsi]

I love your stuff Kevin! Finding myself coming back to your videos again and again! thx for great content

[SMLJ_Attack]

Thank you for the upload ! I have like an interview for a job that requires basic knowledge on ticketing systems and this was very easy to understand !

[ALCATRAZxo]

nothing like being prepared before they train you, perfect video

[monicadupree]

Thanks Kev. you really just helped me alot!! thanks for sharing your wisdom in tech. I feel more comfortable trying to learn jira now.

[judehanson]

This video is so helpful, direct to the point and easy to follow. Thank you so much, Kev for this useful and helpful video. Appreciate this a lot.

And for that, I’m your new subscriber 👌🏻😊

[bluhazy]

Appreciate the vid once again kev! Thinking about booking a coaching appointment with you soon. Working on getting into I.T and learning alot! Obtained my A+ recently, got the free trial for Office 365 (devoloper) and went through the whole system. getting ready to do you windows server 2016 labs, then taking an Microsoft Active Directory Course with Lots of Labs included from CBNuggets as well as a PowerShell Course with lots of labs included! Last but not least, going to study for the CompTIA Server+. My goal is to skip Help Desk 1 and go Directly to Service Desk and then Jr. System Administrator afterwards. After watching your vids, I now know how important certifications and home labs are and how it can improve your resume and give you more to talk about in a interview. Thank you so much for your help once again! Hoping to speak with you soon.

[jazzhead]

Thanks for this video !!! I haven't used Jira before ....

[dineshsolkampally]

Thank you Gentle Man....this helps a lot

[WildChild]

I love the channel supper informative even when you have 4 yrs in the IT world a refresh is always nice.
I'm about to have the final interview to get a new job in another company and they asked how to disclaim a user before having a remote session with them.
any advise?

[salvagelife]

Great video, you are a beast with the training!!

[gabrieljuarez]

Jira is way easy than Snow.. I hope i can get a company that uses it JIRA. i am double 
watching this video thanks, bro.