Learning IT Ticketing System for Tier1 Help Desk

Learning IT Ticketing System for Tier1 Help Desk

[Cobuman]

Learning IT Ticketing System for Tier1 Help Desk

[derekgunnels]

I'm so happy people like you exist. It's so very hard to get into IT. Entry positions are always a gamble for employers, but how else are the new guys gonna get experience? Thank you, genuinely.

[yeoojii]

starting as a Helpdesk Technician 1 on August 12, thank you for this!

[mdshahalam]

The power of online learning with a tutor like you. It was amazing session and great explanation in lucid and comprehensive way.

[lochlannyeal]

Thankyou so much cobuman for your videos, a while back I watched a few of them right before contacting a company about a job offer they had. They asked me questions which I'd only just learnt answers to through watching your videos 30 minutes prior. I am now starting that job on Monday, and I must say that I am very thankful as I may not have had the knowledge I do now if it weren't for you!

[victoriadathan]

This really helps, thank you, sir! I start my first IT job as a help desk specialist next Tuesday. Now I know what to expect. Keep up the great work!

[CGC_Whale]

it seems super easy for me as IT Hardware Specialist fresh after trainee, about to have my interview on Friday for a Help Desk job, hope it will be so clearly understandable like your introduction. 👍

[poppyw]

Present !!a big fan of your channel. Just discovered 2 days ago. Thank you!!

[AllDay-]

Bob, Itsaboy...a classic lol back then from the commericals

[RadWolf]

Starting an it job tomorrow, thank you for the knowledge share man, you have earned a sub and after about a month or so I will update this post to how much it has helped me. (Oct 30 original post date)

[stevena]

Thanks this was great information to see what im up against. Im going for my CCNA in a few months.

Thanks cobuman for the video. This is a great video especially for those who trying an entey level it job.


Please consider doing a video on imaging because this is something im trying to learn.

Also, imaging its part a requirement of a entry level it job description.


Thanks in advanced

[ghosh-ext]

Hey, Cobuman. I hope you are doing well. I went through your all of of videos, want to land my first job in IT and confused between helpdesk/desktop support/IT support designation. Please make a video about this. 😊😊

[DEDEPLDEDE]

Although I don't have direct experience as a Helpdesk/Desktop Engineer all those issues I was able to do by myself. Google and YT helped too. All those tickets should be easily done and resolved by customers. Anyways good video.

[radhikareddy]

It's Really Awesome, Thank you so much.

[washingtonboy]

Great work. Thank you for your videos.

[byron_vera]

Good video, learned the basic, any other videos about Jira ticket system?

[ltigre]

ty so much this was very helpful. I have A +, Network +, and a mechanical engineering degree and an associate degree in data processing and I can't get an interview for an entry-level help desk position. This will most definitely be added to my resume. It seems as if you need experience to get an entry-level position but how do you get experience without the job. I'm going to go to an employment agency and have them try to find a job. i will go thru your playlist to look for more entry level skills. can you create a playlist for entry level help desk skills ? much appreciation for your hard work and efforts in putting these together.

[cxlosss]

Awesome video! Are all your help desk videos relevant to current help desk situations/info?

[ahmedareem]

thanks for this great video!
can we use this ticketing system in network operation center environment?