How To Deal With Angry Customers, Clients, & Prospects - Conflict Management Skills

00:00 How To Deal With Angry Customers, Clients, & Prospects - Conflict Management Skills
00:44 Understand Where The Conflict is Coming From
01:40 Understand Your Goal and The Other Person's Goal
02:41 Share How You Feel Without Blaming Others
06:29 Why Some People Always Seem to Get Into Arguments
09:21 What To Do When You're In Conflict

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How To Deal With Angry Customers, Clients, & Prospects Intro
In this video, you're going to learn how to handle angry customers, clients, and prospects. You're also going to get a step-by-step action plan to resolve conflict.

Understand Where The Conflict is Coming From
The first step to deal with angry clients to understand where the conflict is coming from. Most of the time, conflict stems from miscommunication.

Understand Your Goal and The Other Person's Goal
Once you understand that you need to understand the situation from the customers' perspective, you'll need to figure out their goal. What is it they want from a given conflict. You'll also want to ask yourself what your plans are as well.

Share How You Feel Without Blaming Others
To deal with angry prospects, you'll need to call out how you feel. Instead of trying to prove someone is right or wrong or victimizing yourself, you can instead simply share how you feel. This is one of the most potent techniques when it comes to conflict resolution.

Why Some People Always Seem to Get Into Arguments
Some people always tend to get into arguments and don't know how to properly handle conflict. They indeed lack conflict management and conflict resolution skills. But more importantly, they're missing the self-awareness to catch what they are doing. Usually, they're trying to prove to another party that they're right. You'll want to seek truth instead of saying who's right and wrong.

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Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became one of the top performers in North America in just one year.

After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students worldwide.

Since then, Patrick has trained over 70,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation, cold email, LinkedIn, cold calling, and sales skills.

Patrick's vision is to inspire others to pursue their dreams and provide the knowledge and tools to make those dreams a reality.

Connect With Patrick Dang

#conflictmanagement #angrycustomers #angryclients

[FloowerDJ]

This man is a GOLD mine with all the information it shares. Amazing content and the way you explain it

[leticiacampbell]

This has helped me so much!

I have a meeting with a difficult client today I was going to focus on being "right" and make her wrong, but after watching this video you have changed my views that it's not about being right.

Now after praying about my situation, I'm going to take the high road.

Now I feel sooo much better because before watching this video I was ready for war, now I'm ready to make peace.

I will keep you posted.

[dariavengeresh]

Thank you for these insights – very helpful! Basic understanding of the psychology of conflict or conflict resolution is a must in any business relationship and not only.

[Sofie]

This was super helpful thank you for your content .

[RoRo-cene]

This is very helpful content. I will use those tips for my coaching and share for my team.

[justlkbj]

Look I hear you pat but in some situations what if you are actually right and the person is being a asshole about it. Bu your saying remove that frame of thought completely which is something I never thought of

[onlyxcaleb]

Patrick, I’m tying to start inbound closing and I’m pretty new to it I’m still researching and getting all the info I can. But, I’m not sure how it works when I get on the phone and let’s say I make a close. How does it work like do I direct the customer to a different person? Do I give them a phone number for company that I work for? That’s really the only part I’m trying to figure out.

[safiarosetta]

Don’t most people hate the words “calm down.’’