ENGLISH FOR CALL CENTER -10 STEPS

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My channel is about learning English. I try to make creative and fun lessons to help you learn vocabulary, grammar, pronunciation, verb tenses, idioms, CELPIP, IELTS and TOEFL preparation, and much more! My videos will help you improve your English speaking, reading, writing, and listening. If you don't understand something I say or have any questions for me, please just ask! I reply to all the comments on my videos! I make new lessons every day so follow me on Facebook and YouTube! 😃

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[simonelombardo]

I'm From Brazil and
I will have an interview for call center and need to speak english .. you helped a lot with this video .. thank you very much

[rahuldubey]

Greetings from the day.
My name is Rahul and I'm working with BT and I'm feeling very happy to help my customers and thank you Sir to putting an example for Indians customer service 😊

Thank you.

[austinsideburns]

Nice video, I like the simple, clear language and delivery used to help viewers catch your points...

Just one thing to add for people who are currently training in call centers right now, Particulary for UK & Aus centers.

The customer is going to need PROOF of listening in order to relax and trust you. Instead of saying I can help you with THAT, THIS, ISSUE etc., listen for the key- subject words that the customer is stressing on and use those in your response. E.g- " I can help you check your BILL", Or 'I'll help you change your ADDRESS" Etc.

This will avoid repetition loops on both sides and avoid both parties getting frustrated with each other.
I worked for 15 years as a coms trainer in asian call centers, If trainees can develop this habbit, they are going to do really well, really fast.

[joeidllano]

I'm a trainee now in Sutherland Philippines and thanks for the tips you had given us 'cause it could definitely help us as a newbies in this industry.

[victoriang]

ohh My God, you did it !!!! thanks you very much, ,sure if someday you travel around Dominican republic I will buy you a cafe .

[yurilestari]

This video is very helpful, thank you so much! I’m an english short course facilitator in Bali, my students need helps on their job training as receptionist so I’ll use your video as one of our resources. Have a nice day 😊

[younesbavup]

thank you so much brow, i have just watch this for morocco casablanca, your method of explaining is very kind, i like when people teach others as if they were kids, the thing is that works all the time, for the simple raison *its the wright way*, that was so precise and useful, thank you my friend :)

[valeriafenton]

Thank you so much for this vídeo. Canadian People are really kind. I really like when I assist a Customer and They appreciatte what you did for them. By the way, I work in a call center locate it in Costa Rica.

[ravenalairezablan]

Thank you so much for this video. As a newbie in a call center industry i learned how to take calls and also i love this a piece of techniques its very helpful.

[beatricecharlot]

Hello Mad English tv, I really appreciate the video it is very helpful.I am a sales agent but sometimes customers callback for help.all you said in this video are true.thank you so much

[crazycakesranchi]

Very helpful videos for US Accent and way of speaking. Thank you so much!

[derwen]

I work in a call center for Asset Retrievals, such as cell phones, cable equipment and so forth.Been there for almost five years. I do inbound and outbound calls. Not the most easiest job I have ever had. Lot of unhappy people. Right now I am trying to figure out how to bring my After Call work down. You make it sound so easy.

[silvialm]

Hi there!
Thank you so much!
I am looking for a Call Center job in Portugal.
I am taking some notes to see if i'm capable do do that!
I really loved your tips!
Again, thank you so much for the help.

[sarthakpatel]

I am going to start working in AT&T call center and this video helps me prepare for my job and gives me some confident.Thank you.

[kevstheworld]

I have an interview for a support center in 2 days and this video makes me feel more confident, thanks for the tips!

[officialgamer.]

You explained very well. I think this would be enough for a average English speaker to get a job in English call senter.

[vishnusamydurai]

Yes, i do work in a Call center as a Quality and Governance Manager in Malaysia. Thanks as your sharing was very useful for my Team to improve on their communication skills.

[blackcrowfree]

I have problems catching email address and protocols numbers. This is my first time in a call center ....my brain is adapting to understand the issues and resolve them. Some people don like to spell her names...

[rawdasamir]

You're great. Your accent is very clear. I got every word you said. Thank you so much for your effort.♥️

[marlyta]

You explain so clear .... that everybody can understand what you are saying. Thanks