How to Improve Your English for Call Center: Tip #1

In this lesson, I discussed the benefits of listening to improve both your English fluency and accent for your call center job. I also explained why it's the technique that all non-native English speakers should focus on above reading, writing and studying the grammar rules.

SOURCES:

[angelakawa]

Today was my first-day taking calls, and It was so stressful, sad, humiliating too. I was so nervous and scared. But the customers were so patient. And at the end of the day, I just wanna cry. I never thought it could be so hard, and magically you appear on my recommendations, and I'm watching every single video that I can see until I fall asleep.

[gerryandales]

I am now convinced that consistency to listen to native english speaker is the key to fluency.

[SuppleInterface]

I like the way you speak, so calm and soft to hear.

[pamelaabuana]

Hi! After failing at so many call center interviews for a couple of years, I decided to search here in Youtube and then suddenly I found you. After learning so much from your channel, I just passed the initial interview at Alorica! ❤️ I just want to let you know that you really helped me boost my confidence to try again and passed the interviews. Thank you so much!

[waynedale]

Honestly, this is my first time applying in a call center, after watching lots of your videos i was able to learn, and even apply some of your tips to pass and how to communicate properly, and thanks to you and to the lord, im finally having my training🥺❤️

[vincentandreibadana]

Hello Ate, I am BSED-ENGLISH Student. You really got me after you said " The more you listen in English, the more you tend to think English". You deserve my subscription 🥰 You inpired me by the word "Just Listen"💕

[jenlopez]

If u want to learn normal conversational, english.. I advice u to watch FRIENDS, this sitcom
This had taught me alot in speaking slang english.. U dnt need a dictionary to understand, they just use simple slang american english

[theresaonederer]

Her way of teaching and coaching as I watch this video makes me feel that I'm learning the practical way of learning English speaking, the way I never learned from formal school.

[kristehlplays]

Not gonna lie. Such a big help for me during my first call. I was able to respond to the customer in an appropriate way. Your videos are really helpful. God bless Ms. Sheena.

[angelsadvise]

As a call center agent myself for 5 years, I still need this. Needed to calibrate my English accent

[prince_jj]

As a licensed English teacher, I admit that I am still not that fluent in speaking the language but through these videos of yours, I am learning more. Thank you so much!! ❤️

[analynestrera]

I worked in a cruise ship for 4 years and this casual english that your are talking about are very common among american. You need to learn and heard it if you want to survive in call center job. There's nothing wrong in speaking slang words. American do speak in a casual slang word too, base on my expereince since im working behind the line in the buffet area. Thank you for helping us to speak better english, I just started listening podcast, audiobooks, and conversation video, it helps me a lot. The only thing that I need to imrpove is my grammar..still working on it. Correcting my grammar are much appreciated.❤❤❤❤

[stevenlam]

I like how she described the english speaking as music.

[gariebarradas]

7 years in BPO and there is so much to learn from speaking English. I love your videos and i learned a lot and i love you for that. Keep on making videos that will help us BPO agents improve more our communication skills.

[radamesblanco]

Hi. I think that reading aloud is the perfect complement for listening technique. Listening helps you understand how it should sounds like, and reading aloud helps you about how you should say it correctly. Those techniques combined are helping me a lot.

[lorieglennbenitez]

I strongly agree with the grammar, I never taugh my 9 yr old son how to speak English, I just let him watch youtube (under my supervision) and when this online/module class began, I never had a hard time teaching him with the use of "a & an" consonant and vowels, past tense, things like that, now I know, its because I let him listen to native English speakers,

[mymusicever]

I've been working in a BPO for more than 8 years and yet I always learn something new from Sheena. She's exceptional in a wider sense. Thanks a ton!

[dinaremichel]

She's always do her best to explain well the point that she's talking about in order to make us catch her.love you sist, may God bless you more!

[bobonetoe]

I've watched this video 9 months ago when times I don't speak English fluently and I am finding it hard to think what word comes next after I saying another, But now I got used to thinking ahead of the words I'm saying. It's like contracting the sentences I want to tell before I talk while in a middle of commutation. Thanks a lot for this video

[GreenLeafCorner]

I'm a call center virgin and I got my job offer for a TSR post, I often watch your videos to prepare myself and set my expectations. Thank you so much, your voice quality makes it easier for me to absorb every information you've said. Great help