English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company

In this lesson, two model conversations are used to help call center operators and agents practice telephone skills with customers. Viewers can role play each of the mock telephone conversations to help improve their English language and customer service speaking skills. This lesson will help anyone looking to sound more polite and professional in the workplace. Additionally, it is an excellent English language training resource for people looking to work in the English call center business, and also for BPO call center businesses to use for employee training practice.

As an added bonus, viewers will also learn how to reduce monthly smart phone data use which could help reduce their cell phone or mobile phone charges from providers.

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Thank you so much!
Steve

#SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining

⏱TimeStamps⏱
0:00 - Role Play Practice Call #1
6:38 - Role Play Practice Call #2

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[davidcenteno]

It looks easy but in fact to deal with customers in tech support means having lots of patiences

[karacover]

If the customers were this polite, I´m sure it would make customer service jobs much easier.

[AriocXY]

Good lessons to practice my English, I what exactly I was looking for.

[MyEnglishChannel]

Nice video 👍thank you for sharing this video. It does help us English learners to learn real-life conversations .. 😍

[VenenoFxForex]

Thanks so much sir, i'm learning of your videos!!

[partida_sportiva]

Filipino here and I love speaking with people in Tennessee😂. They have a very distinctive accent. They stand out for me compared to other accents right there in the US. But on the other hand it seems like I'm speaking with Nikki Menaj when I spoke with some black women. They are quite challenging to speak with. I am also trying to mimic their accent just to hide mine😂😂 They thought I'm from there. Woollaah😂😂 learning from y'all😊

[luisantoniomartinezcruz]

Thanks a lot this super useful to get some ideas about what to say in an interaction with a customer

[artwiler]

In reality, the customers are faster 10x than this.

[mohamedmifras]

The new video has come out. Nice to see this
Thank you so much sir.
It helps me .

[danq]

Buenofone hahahaha. Nice video btw. Please do one with more realistic scenarios and live calls where we can see an interaction in normal speed if possible

[bryangeovannyvalientechue]

Excellent vídeo. ✅☑💯 Thanks a million. God Bless You.

[melvinamoheb]

It is a perfect an useful one for me as a beginner customer service..

[melpherrubillar]

Wow this is good for
beginners like me.

[mohamedmifras]

My sir,
Could you please tell me are these Sentences grammatically correct?
1)a)His home wall got cracked
B)His home wall got damaged

2)my room got attached to my neighbour's home
3)I want to get my room attached to my neighbour's house

4)the person who slept on the upper bunk bed fell on someone who slept in the lower bunk bed .

5)a)The ball touched the bat before the batting pad

B)The ball touched the batting pad after the bat

6)a)The ball hit the bat
after the batting pad

B)The ball hit the batting pad
after the bat .

7)a)The England got into semi final.

B)The England onto semi final

8)Do you have shirt in large

9)a)He came out of the different planet

B)He came from the different planet


10)a)North part of Srilanka or northern part of Srilanka

B)South part of Srilanka or Southern part of Srilanka

[mayquelgranizo]

Thank you so much, i really need these kind of videos cuz I'm trying to learn English and the listening is so difficult to me, thanks it was so helpful.

[leian]

I hope every cx sounded like this very calm and not irate.. haha

[AneleSithole-ymdl]

Does anyone know any companies i can apply to with no experience, but I've been taking classes and certifications? Thanks in advance ❤

[mohamedmifras]

My sir,
Could you please tell me are these Sentences grammatically correct?
1)a)That was not like him
B)he is on leave today or he is on the leave today

2)a)I left my son behind. What is the meaning?

B)I'm leaving all of this behind. What is the meaning?

Which is correct ?
3)a)I will come late today
B)I will come later today

Which is correct? Comman one ?
4)a)Normally, I go to bed early
B)Normally, I go to bed earlier
5)she is the one who does our whole work un our home
6)a)he is playing on the beach
B)he is playing at the beach
C) He is playing on the sea or in the sea.
7)a)he played on shore
B)the waves are coming against shore
C)The waves are touching the shore.
Can we say in this way?

8)a)Did you look at back something when you talked with someone on the phone
B)did you look back something when you talked with someone on the phone
9)I went to get the phone protector done on my phone at the shop last night
10)a)he fought for me.
It means- he is not fighting me with me right. He fought with someone for me. Because he is my family member he is supporting me

B)I have a scar in the middle of my forehead.
C)are you going to make long sentence or longer sentence?

[mohamedmifras]

My sir,
Could you please tell me are these Sentences grammatically correct?
1)a)Can you take dirty clothes from the bucket

B)Can you take dirty clothes inside the bucket

C)Can you take dirty clothes in the bucket

2)I'm having a fever
3)a)They the one who has a car

B)I'm the one who has a car.

4)That is the place where I was born in
Do I want to use I here at the end of the sentence ?

5))Just now I came out of the shower

B)Just now i came from the shower

6)He is releasing the bowl at the sunshine

7)I need to be tired then only I can sleep .if not I couldn't sleep well.

8)a)He was lost in the crowd
B)He got lost in the crowd

9)a)He got lost in the colombo
B)He was lost in the colombo

10)The climbers made the camp halfway up the peak

[mohamedmifras]

My sir,
Could you please tell me are these Sentences grammatically correct?
1)Do you have this cream in your stock

2)a)When I was on my way home I went to the tailor shop

B)When I was on the way to my home I went to the tailor shop

3)a)Are you going to sing a sing in the concert?

B)Are you in the concert?

4)a)I went to the wedding In blazer

B)I'm in the middle of the exhibition

5)I put this into good price

6)At the time of leaving you called me.

7)a)He got his hand Stiched
B)He got 10 stitches

C)The doctor stitched up the cut and wound on his hand

8)a)Can you stitch a button on my blazer?

B)I want to take the things out .

C)Keep those things down

9)I thought you both were busy

10))I'm in the hotel premises
B)I'm inside the hotel premises