36 English Phrases For Professional Customer Service (FREE PDF Guide)

Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!

Chapters
0:00 Intro
0:26 Answering the call and greeting the customer
0:58 Dealing with negative responses
01:24 Transferring the call and putting the customer on hold
02:16 Asking for customer information
02:58 Asking for billing or credit card information
3:24 Checking other information
4:41 Apologising for order or product issues
06:03 Dealing with angry customers
07:05 When you need to follow up later
07:32 Closing the call

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[estefaniamurillo]

This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃

[isaacpalacios]

I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please

[ATLgamingZ]

I'm starting my dream Job as a IOS specialist in 3 weeks, working at apple I have tech experience but always with company clients or agents never really had to talk to customers. I will be the person that angry customers wants to talk too. The supervisor 😂.

[DennisC._]

Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~

[gabriellejacob]

You know what im so happy seeing your video. This is the one ive been looking for. Its complete and i really like what you did. The BEST SPIELS that a CRS needed to learn more and have the best sentence or spiels for the cx

[virginiabattles]

The different scenarios was very helpful. It let's me know I'm good at customer service. Thank you for letting me know I give great customer service.

[mariettekaosisonna]

Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines

[karengonzalez]

Thank you for share this useful information

[joseacevedo]

Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉

[abhi.sharma]

This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊

[omerlsharaky]

I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot, sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.

[wemwdgb]

Great points of your situations, When dealing with professional customer's service.👍

[theindianzone]

hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!

[yanettebw]

This is what I needed, thank you so much!

[karencordero]

Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos

[isaacsoto]

Thank you so much for this amazing help.

[dcqiprd]

Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!

[moy]

I really liked the way you explained all in details and provided different answers for each case. Thanks for the video🎉🎉🎉🎉❤

[rituparmar]

This is very much helpful...thank you so much sir, please come up with more videos on customer service english.

[MRWali]

Thanks brother for making such nice videos God bless 🙌 ❤😊