100 EMPATHY STATEMENTS FOR CALL CENTERS AND CUSTOMER SERVICE

🎙️🎧100 EMPATHY STATEMENTS FOR CALL CENTERS │
Learn English for Customer Service and Call Centers Empathy statements in under 19 minutes! That's all the Empathy statements you'll ever need to improve your interaction with customers.

✔️Defuse irate customers.
✔️Take control of your calls.
✔️De-escalate supervisor or manager calls.
✔️Empathize like a native speaker.
✔️Improve your Customer Service vocabulary.
✔️Get awesome reviews from your customers.
✔️Acknowledge your customer's concerns and emotions like a professional.

Related Videos:
- English for Customer Service Podcast -

This is the best video to get started with Intermediate English for Customer Service for learners of English as a Second Language or if you want to learn Call Center Soft Skills.

-Learn Customer Service skills: Empathy, Troubleshooting, Soft Skills, Call de-escalation and others
-Practice your active listening
-Call Center Role Plays
-Empathy Scripts
-Sales Role Plays
-Grammar, Vocabulary and more!

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[sittinaisaaquino]

thanks for the video, its guide me on my job journey.

[somebodyhire]

Being empathetic is showing that you care about the customer. Companies need to invest heavily into buy in from employees. Continuous training is key. Staff recognition, bonuses and even quarterly staff parties create teams that win.

[jerrymamangun]

This is definitely GOLD. Thank you so much. I listed down the 100 empathy statements (CREDIT GOES TO CALL CENTER ENGLISH). I hope it helps.
100 EMPATHY STATEMENTS
1. Thanks for caring so much, I'm glad you shared this with me
2. I realize this situation has made you upset
3. I'm sorry to learn that your order was damaged
4. I can understand why you would feel concerned over the delay
5. After all you've gone through anyone would feel the same
6. I realize the bill charges have made you upset it's quite alright really
7. I know what it's like, I myself would have become angry too
8. I don't blame you for feeling like that it's perfectly okay
9. I can hear the concern in your voice and trust me that it's perfectly understandable
10. I know you're upset and I'm here for you now
11. I know this has caused you to become upset but I'll take care of you
12. I'm sorry you're going through this right now allow me to make it right again
13. I appreciate why you think like that and it's perfectly all right to feel concerned
14. The fact that you haven't received your order concerns me as much as it concerns you
15. I know it isn't easy to deal with stuff like this but you're handling it all right
16. I would feel the same if I were in your shoes
17. Your patience has been so important in this process, It must be difficult
18. Our mistake has cost you time and money allow me to make it right again
19. Thank you we appreciate your honest feedback i would do the same in your place
20. I'm sorry to hear that you had to go through that and I appreciate the feedback that you're giving us
21. Uncertainty is really hard I'd feel the same about my order too
22. The fact that you're not getting your service concerns me a lot
23. What a day you've had I'm so sorry you had to go through all of that
24. What a difficult situation to be in I’d feel the same as well
25. I don't blame you for becoming angry I think it's perfectly normal you feel like that
26. I realize this situation has caused you to become upset
27. Thanks for taking the time to let me know this has happened to you i can't imagine how difficult it must have been
28. You're absolutely right if I were in your position I'd also feel upset too
29. It makes total sense that you would feel upset over this
30. You're completely right if I were in your position I would feel frustrated over the situation
31. It's perfectly normal to feel angry if I were in your position I'd feel the same
32. I'm so glad you contacted us about the situation it's important to get this fixed
33. I can understand why you would feel upset over this situation
34. I can perfectly understand why you would feel like this
35. I can understand why you would feel frustrated over the situation knowing that this is something important to you
36. I can understand why you would feel concerned knowing you need your internet for your business
37. I can't begin to imagine how upset you are I apologize this has happened
38. I can't begin to fathom how tired you are of getting the run-around
39. I can't begin to imagine how concerned you are over your order
40. I can imagine how frustrated you are over the situation
41. I can see it must have been hard for you
42. What a long wait you've had it must have been frustrating for you
43. I don't blame you for feeling upset about your order
44. I can perfectly see you felt let down about not receiving your full order
45. It's completely all right to feel concerned about canceling your order
46. I can perfectly understand you felt let down with the associate's behavior I wish to convey our sincere apologies
47. I realize you're concerned with the missing items on your order
48. I can understand why you would feel concerned with the return process
49. I can relate to why you would feel frustrated with the login error
50. I can perfectly understand why you would feel anxious with receiving your refund
51. I can see why you would need your refund
52. If I were in your position I'd also feel concerned too
53. I realize this was a setback for your plans and for this, I apologize
54. I can understand why you would feel inconvenienced knowing that you needed the complete dining room set for yesterday
55. I can relate to that knowing that you need your data for work
56. If I were in your position I'd feel anxious too knowing that you haven't received an answer from our delivery team
57. I'd feel concerned too knowing that the Xantrac heartburn tablets are important for your health
58. I would feel upset too knowing that you have been a consistent shopper for over 20 years
59. you're absolutely right if I were in your position I'd also feel upset
60. you're absolutely right I'd also feel concerned if I were in your position rest assured I will take immediate action to help you
61. you're completely right and I don't blame you for feeling like that
62. after all you've gone through I would feel disappointed too
63. I completely agree I would also feel dissatisfied if I were in your position but I'm here for you now
64. I know what it's like I myself have a son they can be rambunctious
65. I know what you're going through I myself have lost credit cards too
66. it happens I myself forgot my login
67. I know what you're going through I myself would have felt the same
68. It happens that I myself forget my password all the time
69. I know what it's like I myself would have become a bit concerned too
70. I know what you're going through i myself have been without mobile data it's not good
71. it happens I myself forget to pay my bills too
72. I can relate to what you're feeling and it's perfectly understandable to be upset
73. I know where you're coming from and I can relate to your situation
74. I can relate to the situation it's perfectly understandable
75. I know where you're coming from and I know it's not easy
76. I can see why you feel like that it's quite all right
77. I can see you're upset over the situation
78. I can see your point and I realize it's not easy
79. I understand your point of view on this situation and I’ve realized it made you upset
80. I can relate to your situation we all depend on the internet I'd feel exactly the same
81. I'm so sorry you had to go through that and I'm glad you told me
82. it must be difficult for you I'm sorry you had to go through that but I'm here for you now
83. I know what you mean and it must be very difficult for you
84. I know how you're feeling and it's not easy
85. I think and feel the same in your place and it must be hard for you
86. I can feel what you're saying and it's not easy
87. I feel that and I know it must be very hard for you
88. I know what you mean and it's no joke when it comes to money
89. I totally feel that it must have been so frustrating for you
90. I see your point and trust me I feel the same
91. I see your point and it's perfectly understandable to be upset
92. I don't blame you for being like this and trust me I'd feel the same
93. I don't blame you for feeling like that it's perfectly okay after what you've gone through
94. I don't blame you for being like this it's perfectly all right
95. I hear what you're saying and trust me we're working for you
96. I completely hear you and I’ve realized it must have been difficult for you
97. I hear what you're saying and it's perfectly all right to feel like that
98. I'm sorry for your loss
99. it must be a very difficult time for you
100. I know exactly what you’re talking about

“GOOD LUCK TO EVERYONE”

[katherineapriltumanda]

This video is Perfect for newbies! Thank you!

[asnayasmeen]

Excellent video thanks for uploading this.🤗🤗

[Makom]

This is perfect!!....for 1970´s customer service.

[lucyankorvynus]

Great Video so helpful -
Is there a place where these are listed in written form by any chance?

[muhammedjobe-hmis]

Oh thanks guys do people are doing nice work 👍 may God bless you guys and help you 🙏❤️

[arnelsaplot]

Thanks for this video, it help it a lot🥰

[ygdgxmg]

Some of these seem a bit too specific, like 'Zantac heartburn tablets.' LOL!

[Alraynaaa]

Since it seems robotic, I have to make my tone while reading these.

[kristinekp]

Sentence 17. Your patience, not you´re patience

[lancelotgordon]

Let me asks you du the costomer has hemphaty with thr agent..i dont have to be sorry

[mikearias]

Some of the statement is not empathy, it's just acknowledging.

[michaelminster]

Some of these are really stiff and robotic.