16 Secrets Call Center Employees Won’t Tell You

“The more upset you get, the funnier it is to me!”

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The Morning Show
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Rosa Pasquarella

Toni Del Sorbo

Deyo Forteza
Instagram: @le_deyo

STILLS
Business telephone with extensions on desk in office

Film Footage courtesy of Shutterstock, Inc.
Used with Permission

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[yltraviole]

"the nicer you are the more i try to help you."

And this is why I always get good service at call centers! Kindness, people. It pays off

[oshea]

When u get a call 10 mins before ur shift ends so u have to stretch the call to make sure u dont get another one lmao

[flyonwall]

How did they miss that when you demand my "supervisor" it's just someone sitting in the next row that makes 25 cents more an hour to tell you the same answer you didn't like when i told you.

[yellow_maiden]

People who have never worked as a call center agent will never know how it feels to be answering the call. I hate rude customers for real. I feel like they forget that we have feelings too and we also get frustrated. I remember that post on facebook that say's everyone should have this job so we can all learn the value of emphaty and patience.

[eMTiid]

the nicer you are? yes, we help you all the more and with genuine sincerity because out of all the customers we handle, you're a breathe of fresh air for us. that's true, no joke. :) I work in a call center.

[rewritemyhistory]

"I love it when you ask for a manager, so I don't have to talk to you anymore" SO SO true

[dreisayson]

"I may sound that I am typing details but I am just tapping the keyboard. The info's already there"

[Xynic]

I used to be in a call center and I cant believe I even lasted eight months. Talking to rude customers eveyday is hell. Though it wasn't all bad because I learned quite a few things from being a customer service representative. I learned to be confident, mature, thick-skinned and a freakin' good liar.

[maracachucho]

"Giving me a bad score in the survey doesn't harm the company, it harms by bonuses, so when you score me negatively you're actually saving the company you hate money"

[alexad]

well i won't be calling the suicide hotline any time soon

[BiggestTwoNoobs]

That one is so true "The nicer you are to me, more i try to help you".

[hoodwynk]

I just hope that rude customers know that the moment they're gone, they become the inside joke for the rest of the day :D

[darkflame]

This kinda stuff makes me glad I'm always nice to people who are just trying to do their job.

[maddyrevenge]

Can only assume all the people asking why they don't work somewhere else if they hate it so much are teenagers or children who have not yet experienced the soul crushing horrors of real adult life.

[SavvyMV]

How about when the call comes in one minute before your shift ends, ugh

[whoreganism]

I work at a call center. When you ask for a supervisor and we tell you we're transferring you over, you're still not talking to a supervisor. You're just talking to a person from a different department, because the real supervisors don't want to deal with you. They only transfer you to a real supervisor if you're calling to complain about an employee who was really rude to you. Other than that, they don't care about your problems.

[YoungRell]

I worked at a call center.... these are ALL

[theoryaction]

I've worked in call centers for years, and I can confirm all of this. Especially the part about enjoying upset callers. I'm so numb from all the abuse, that the rage and venom of angry customers feels as refreshing as a spring breeze. "I'm very sorry you feel that way, and I promise to do everything in my power to fix that problem." lol...

[lunakelly]

I had a customer that started cussing at me even before I finished my opening spiel. He was upset about a letter he received. He said the company was ripping him off and he'll sue.
Turns out the letter was to inform him that he got a discount and he didn't bother actually reading it.

[gamur]

I used to work at an Amazon call center, it was a decent job. Not going to lie, of course we had rough days but overall it was actually nice. But there was this time I get a call from a really upset customer telling me how I ruined his son’s Christmas. I asked what happened and he said that his Christmas order wouldn’t arrive on time. Important: it was December 23rd when I got this call. I asked him for his order number and once I was able to see the information of the order, he had placed his order earlier that day and he expected to get the item on time for Christmas... even when the website had a huge sort of banner on top of it where it clearly said: NO CHRISTMAS ORDERS WILL ARRIVE ON TIME AS OF TODAY. Somehow for him I was responsible for messing up and ended up asking for a supervisor who by the way ended up telling him what I had already said: it’s not our fault and you should have done Christmas shopping earlier...