How to Deal With Difficult Stakeholders Who Are Resistant to Change

As business analysts improving processes, it’s not uncommon for us to encounter stakeholders in business with a deep-rooted suspicion of IT and the belief that no matter what, the solution is not going to work for them.

So what do you do? Discover 5 ways to help resistant stakeholders on the path of change.

#1 - Build an individual relationship
#2 - Understanding their current business process
#3 - Focus on their problems
#4 - Share wins
#5 - Secure higher-level support

Also, not all resistant stakeholders will change, and it can be helpful to be aware of the scope of your responsibility as a business analyst to protect your emotional investment in your work.

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[Rajatarora]

1. Build a Relationship
2. Understand the current process and why they are resistant
3. Understand their problem
4. What would change the game for them?
5. Try to add additional change that would get them onboard
6. Share wins
7. Getting higher level stakeholders onboard(escalating to leadership team)

[sujayyaji]

Such a good answer, I failed interviews with my dream companies because I could not answer this, thank you

[joyceisoken]

I talked about this in my interview today. I aced it 🎉

[EChai]

A lot of BA's do not take the time to understand what's currently working. Unless the entire system is irretrievably broken, take time to make incremental and useful changes.

[camlynfx]

Your answer is pretty much what I say when I interview, but you articulate it so much better! Thank you, I’ll think back to this when I interview again in 3 hours time :-)

[bhushanpatilbspatil]

One of the awesome videos saw about BA skills! All the best and keep sharing BA videos for us!

[elizabethfacundo]

Truly excellent and the mother in law example was helpful. Thank you!

[dharas]

How will you ensure that the new technology will address the goals and outcomes to them what woud you do or what documenattion?

[erichepperlewp]

Great video. Where do #businessAnalysts come from? I had never heard the term before 2011 -- is this a relatively new term, only from the last few decades? What is the history of business analysis? What does it mean to "analyze a business"?? Are there any seminal books on the top, in your field?

[amaliasaweris]

Thank you Laura,
Do you have a video with the questions that will be asked for a BA position please