How To Resolve Conflict Between Two Co-workers | #culturedrop | Galen Emanuele

Conflict between co-workers: Inevitable, and not disastrous. It can even cause a stronger relationship in the end, *if* you know how to work through it and find a resolution. Here's a step by step model to navigate through a tough issue. This also works for any other situation where both people earnestly want things to be better.

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[marionbranch]

I tend to interrupt because I forget what I want to say when there is an appropriate time to speak. It may be helpful to give A and B a pen and paper to take notes during step one to get their thoughts out without interrupting the person sharing.

[onefireguy]

Used this model recently with a supervisor and it was a difficult experience. The other person felt hostile and threatened that I was trying to manage the interaction instead of taking aggressive and unfounded personal attacks. Oddly enough it was their last day on the job.

[leslieangels]

How would you handle an employee who refuses to apologize for their part of a conflict?

[sarahe]

this would be a helpful approach for managers when addressing performance issues too.

[prettyflytraveler]

I had this exact conversation and was personally attacked. I left the door open to revisit the conversation when she was ready to explore next steps and instead she chose to continue being hostile. She then roped other colleagues into her web and it has been a miserable year. I honestly don’t feel like there is a way to resolve the perceived conflict because the emotional intelligence of this individual is limited. It’s definitely something personal against me.

[Evmagdiful]

Very helpful, straight forward tips which fosters mutual respect between co-workers. I found that it helps to meet with each person individually to review the ground rules and get buy in for the joint meeting. Thank you for sharing this model.

[cademillett]

The problem with this approach is even when a manager is present they may not always enforce the agreements or interpretations. They play a key role in that

[EulaBiezen]

Thank you, very clear, and super useful.

In my situation, I do not desire to resolve any conflict. I want my subordinate fired and an apology, because personal attacks and groundless insults, have nothing to do with workplace conflict and professional differences but debauched interpersonal dynamics. I refuse to accept derogatory verbal language as an outlet for internal frustrations. What to do in this case?

[dudettec]

How would you document this interaction? Just an email?