Resolving Conflict: How Real Leaders Do It

You know how this goes. Person B has a problem with Person A. They come to Person C. So how can Person C step in as a leader to help resolve the conflict?

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[temmietaft]

Very thought provoking topic—thanks for sharing

[DaniBibiana]

Great simple explanation. It’s actually Biblical to go talk to the person you have a problem with and make things right.

[techforserious]

Even simply acknowledging this ABC triangle thing is a mini triumph in and of itself, maybe there are many ways to resolve this better than what people actually do

If I'm person C what I do is try to listen to person B, ask person A what they think too, so you have both sides of the story, and then say "well I've always thought .... because ...." but crucially you don't select either person A or person B as being the 'victor', because then you signal allegiance to one and conflict with the other, which isn't really what you want to be aiming for anyway

[samueljackreece]

This is an interesting skill displayed in resolving conflict. Thanks.

[tangobear]

It's unlikely that Person B would then go to Person A for the necessary conversation. What usually results is silence and lingering resentment. A and B most likely won't solve the problem on their own---just hate each other forever.

[LiveWellNowTV]

This definitely works but the leader has to set the tone from the beginning.

[claudiamanta]

I would summon both in my office. ‘Why are you wasting my time? I am not a preschool teacher and I do not have time to waste on your petty squabbles. You have one week to resolve the issue or I will punish both of you. I will check on you both. Now, get out and do some work. You 🫵🏻- have you done work x? And you 🫵🏻- have you done work y? Off you go’.

[CrashPCcz]

Bhaha that would only work in healthy company. 😂