5 Steps To Manage Conflict Between Team Members

5 steps to manage conflict between team members gives you practical steps that you can implement to reduce and remove conflict between individuals and teams.

How to handle conflict between team members is not easy. It can be tough to know where to start. Don’t put off taking action to resolve workplace conflict. If you don’t then chances are that is will only get worse, causing you and your team even more problems.

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Free Resources:
Download an easy to use infographic taking you through each step needed to resolve conflict step by step.

More Videos that you will find useful:

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The first step when thinking about how to manage conflict between employees is to be proactive. Ask the individuals what is causing the conflict. Ask the team members around them, their direct reports. Get as many viewpoints as sensible. Understanding what is going on gives you a solid starting point to resolving the conflict.

Next, if difficult or incompetent people are the cause of the conflict, deal with these people professionally and effectively. You can’t let an individual disrupt the team with their behaviour even if it is unintentional.

Once you have discarded individual behaviour and competence as the cause of the conflict, dig under the surface. There are lots of organisational reasons that push individuals into conflict. For instance if goals are not aligned or worse are in direct conflict with each other across teams. Did under the surface to find the causes of the conflict.

The next step in managing conflict is to work on the communication. A lot of conflict comes from differences, a lack of understanding, fear or perceived threat. I share 5 tips to handle conflict between employees to break down these barriers. Communication can significantly reduce conflict when it drives understanding on both sides.

Finally, when planning how to manage conflict between employees, you need to help implement change. Those involved in conflict are likely to need help to change the situation. Change what is in your control to resolve the conflict and build support and find allies to implement change within the wider business.

Conflict does not help anyone at work. Take steps to handle conflict between employees as soon as you become aware of the conflict. There is a lot you can do!

00:00 Intro
01:40 Be Proactive – The Why Matters
03:22 Deal With Difficult People & Incompetents
04:55 Dig Under the Surface
06:37 Work on the Communication
08:47 Implement change
10:30 In Summary

If you have any questions on "5 Steps To Manage Conflict Between Team Members", please leave them in the comments section below and I will get back to you

Jess Coles

[VW_Fan]

I’m thankful that conflicts in our office are rare and usually over something minor (such as the temperature of the aircon).

[goldschool]

I'm the new employee at work. The first thing I noticed is the drama in the entire company. Good thing I'm older and wiser so I just ignore it.

[walboyfredo]

Very informative. Conflicts come in different forms ie work related or personal/ petty issues. One occasion had one worker who disliked a colleague simply because he didnt went to university despite he is a competent worker.

[MrAB-xcdu]

Kindly resolve the conflicts of Ukraine vs Rusia, pelastine vs Israel and other big issues to be resolved for the sake of work peace for humanity. Very kind of you for this video thanks indeed. Keep it up. AZEEM lawyer.

[brightonwest]

I love your breakdown of the steps! Thanks

[oariasz]

Great video! Finally, something that is not "yabba dabba" (nonsense and meaningless stuff) in this area. Really cioncise and based on real experience. Very useful. Congratulations!

[anelisamotaung]

Excellent video! Thank you so much for sharing this information. it is so helpful!

[Dr.Aditya-Agrawal]

"Deal With Difficult People & Incompetents" was a differentiating point of this videos. Thanks for the effort.

[judekintu-ygkv]

Thanks alot, you have been very helpful. Now I can solve conflicts of my employees appropriately.

[qivezqo]

This was very insightful and loved the format used to provide information - I would like it to go one step further though - and cover what happens if these steps of conflict resolution are not successful? How should the conflict be escalated or referred to the next level if the conflict resolution hasn't resolved the issues?

[mritunjaysingh]

Great video.
Although I have a question:
During the due diligence part when you speak to team members working around the people in conflict how to maintain the professionalism and the status of your position and appear as a nosy manager seeking gossips?

[colinturner]

You are young but you got the smarts
Regards Col Turner 73 yo project manager in five continents
Brisbane

[theonewhogiveslikes]

Unos buenos madrazos y listo. Todos tranquilos

[primrosejasmine]

Awesome video...Is there any tool for conflict management?

[TimSchraepen]

I’m not a manager but a team coach and I’ve heard both sides involved in an intrapersonal conflict, I’ve suggested to be a mediator in their one to one too which they both agreed. But now I’ve learned from another team member that one of them is going to bring an ultimatum (“either him or me”) to that one to one. Which tells me they’re not open or willing to resolve the conflict.
What would you do?

[TKOthunder]

Just had a situation with my managers and their lack of communication when i came to annoucing break. I was irritated because it holds up the whole damn team and looks stupid, so i tried to confer my colleague and was told a "its not serious"

While i have managed to gain the store 15 more customers and my CS skills is revered. I just treat people with the respect i treat myself. What does a leader do in this position?

[himnvzt]

Why did you put metal music in the background?

[brendacardoso]

Im really trying to pay attention on what he is saying, which is seems very interesting and about right but this rock heavy metal music in the background is making almost impossible.