Responding vs. Reacting: Managing Emotions at Work

When emotions are high, and we find ourselves frustrated at work, the key to avoiding conflict is to respond, not react. When we react, we unleash the exact emotions we’re experiencing in the moment, and as a result, we seem out of control, defensive, and aggressive. But when we respond, we’re aware of how we’re feeling, and we choose to act calmly.

In this video, Suzi Wear, Xenium HR’s Vice President of People Development & Culture, explains why self-management and self-awareness are so important at work and outlines a plan for managing emotions in the workplace.

[drmuazzamabbasdullu]

thank you for sharing positive thinking style.