Things You Should NEVER Say To Your Car Mechanic And Things You Should!

In this video I share with you some things that you should never say to your car mechanic and some things that you should.

This comes from my long experience first as a mechanic and now as a car mechanic and shop owner.

These are common things I see people say that I can easily see some mechanics take advantage of. And then some things that I think customers should ask yet they never do!

Hope this helps you.

TCCN Automotive Inc.
Toyota and Lexus Specialist Repair

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#thecarcarenut #tccnautomotive #mechanic #carrepair #toyota #lexus

0:00 Intro
0:50 Tune Up
3:23 I am a Mechanic
6:34 I Don't Know
8:57 Honesty
11:25 Things You Should Say\Ask

[esurftaco]

As a master tech and an ethical mechanic, I appreciate this video.

[henrymorgan]

As a Toyota owner, I trust you more than my dealership. Great video as usual!

[derek]

I regularly go to a local mechanic and trust him. But early in our dealings (about 10 years ago), he put in an aftermarket strut that fell apart after 3, 000 miles. To his credit he apologized and fixed it for nothing. I still had to push him on OEM parts, and he was resistant for a while ("I buy a lot of these and they are fine"). Now he knows me, and when I make an appointment he always laughs and says "I'll order the original Toyota part". I do trust that he actually does.

[jsims]

I hate the pieces of crap of who give us a bad name. I treat every car that comes in my bay like it's my mother's. We have so many folks that come in every week that are told lie after lie by unethical mechanics. It's infuriating how many hard working folks have their lives turned upside down by a piece of crap shop who tell em they need $4000 in repairs when it's a simple $50 fix.

Thanks for this video, brother. I hope it keeps a lot of folks from getting screwed over.

[dougturner]

As a retired automotive teacher, this is wonderful advice.

[odi]

That is why I'm gonna switch doing my maintenance to your shop and stop taking my car to the dealership! I feel your honesty and integrity! Salute!

[christopherwilson]

As a service plumber, I love the, "my husband would do it but doesn't have the time." ...and I can tell he tried but gave up 😂

[jhaedtler]

Honest communication is the best thing between the car owner and the mechanic. Thanks for the videos!

[vg]

Folks always say “find an honest, experienced and reputable mechanic.” Ok…exactly HOW do you do that? Word of mouth doesn’t work when your friends/family shrug their shoulders and reply with…”Let me know when you find one.”

[jimmyo]

Besides tires, wheel alignments, and state inspections I haven't used a shop for work in over 10 years. The only other exception is when a new car is under warranty. I consider myself a high-level DIY home mechanic. I don't usually tell shops this when I drop a car off for an inspection, etc. What has happened more times than I can remember is that I'll get a call from the shop suggesting that I should get their brake flush, trans flush, cabin filter, or some other filters or maintenance item. That's when I tell them that I already did these things myself. There is nothing more annoying than being told you need a new "whatever" when you just replaced or recently serviced that system. Sadly, most dealers and mechanics aren't as honest as you are.

[fahadabid]

As A doctor I can say that I will give the same advice when visiting a doctor.

[michaelaloia]

What a fabulous video for repair facility and car owner alike! Should be required viewing as it educates and gives real world scenarios of what can and does happen every day. As a former Lexus dealership service manager I enjoy all of your videos. They are factual, informative and always spot on. Thank you for all you do to show that there ARE honest, smart automobile professionals out there that don’t just want to empty the customers wallet, but want to help them and keep them safe.

[JLR]

I never question my mechanic - because the CCN IS my mechanic for my 2015 Highlander. Takes all the stress
out of car maintenance.

[Psichlo]

The problem is that, while you say that it's a small number of shops that are shady, my experience has been otherwise. I am not a vehicle mechanic, but I am an airplane mechanic and I am fully capable of working on my own vehicle and have the tools to do so. If I take my vehicle to a shop, it's usually a lack of time issue, and it's easier to just allow someone else to take care of it for me. I had the A/C compressor on my 14 Sienna go out recently and I had to replace it. When I went to the Most "reputable" shop in my area, I was quoted 3000 dollars. I understand parts markups and labor and all that but I ended up doing it myself for less than half of what I was quoted. I am not saying that they're aren't reputable shops, but at some point, the amount that you pay for maintenance is unfortunately a result of either lack of knowledge, or failure to do research. The sad part is that there are really good mechanics out there, but the guys that are robbing and cheating customers are making it hard for the customer to be able to trust anyone. Love the content.

[tomd]

“Tune up” Takes me back to the days of owning and working on Volkswagen Beetles. Plugs, points, condenser, rotor, distributor cap, spark plugs, carburetor adjustment, and valve adjustment, every 10, 000 miles. Bugs were great little cars in that era but I wouldn’t call having to do all that stuff so often the “good old days”.

[highdesertforester]

Another thing you should never say to your mechanic: "I'm in no hurry"

[divinemessenger]

You look and remind me a lot of my old mechanic. Loved that guy. He treated me like his daughter. Never scammed me. He actually helped me not get scammed. I was always loyal to him because he was honest and kept the prices fair. He ended up selling his shop and it’s been so hard to find trustworthy mechanics.

[crocidayle]

I work at a shop and I had a customer come in and say he had a noise coming from the rear of the vehicle and he said he knew nothing about cars, so when I was looking at the rear brakes, I found what was causing his issue and showed it to him, it was his passenger caliper and rotor scraping together with no pad. I explained to him that that is the grinding noise he was hearing.
I was just really happy he brought to a shop in general because it looked like he drove it like that for awhile.

[CamKrazy]

Had a 3rd Prius that had the rough idle/misfire at start up problem a few months ago. He had the intake manifold, the EGR and the fuel injectors already replaced by an independent shop. He never told us about it but I could see the new parts under the hood. And we had to tell him he had wasted all that money, probably over 2 grand, for nothing because it was a head-gasket problem which would be another 4 grand.

[justinbennett]

8:26 One thing I've learned working as a retail parts person is that the average Joe doesn't even know what engine is in their car, hell quite a few don't even know what car they are driving, and some don't even know who made the car they are driving.

You have really high expectations if you expect them to know what maintenance the car needs.