Global IT chaos - CrowdStrike boss warns return to normal will take time | BBC News

The boss of the cybersecurity company CrowdStrike has said he is “deeply sorry” for the global IT chaos caused by a flawed software update to Microsoft’s Windows operating system which was provided by his company.

George Kurtz, the CEO of CrowdStrike, warned that it may take some time for the fix which has been implemented to work and for services to return to normal.

Millions of people around the world have been affected, after transport networks, businesses, healthcare services, TV networks and payroll systems were among those hit by the biggest global computer outage ever.

Computers failed to start-up after the flawed update and technology experts have said that every affected PC may need to be individually provided with a software fix.

Reeta Chakrabarti presents BBC News at Ten reporting by Zoe Kleinman, Emma Vardy, Katy Austin and Hugh Pym.

#BBCNews

[zvndmvn]

A moment of silence for all the receptionists who are getting yelled at today ✊

[nerdy-zeig]

Reboot in safe mode and manual intervention... For millions of devices? Yeah good luck with that

[jjstarrprod]

Sounds like the Y2K bug, only 24 years late.

[adroitspartan]

airlines right now: "You can Check-in any time you like but you can never leave."

[Jmcinally]

Moment of silence for all the IT folks working flat out this weekend, travelling from office to office just to boot in safe mode and install updates in person.

[MartinMcMartin]

Software update launched worldwide without testing, who do they think we are? Software update my ass.

[Littlelamb]

Somebody at crowdstrike was sick of bosses getting big bonuses. Asked for a pay rise, was told no,

[middleground]

What I don’t understand is having worked in IT for over 35 years initially as an analyst programmer then as financial systems consultant, any system upgrades ALWAYS HAD A BACKOUT PLAN which in a nutshell rolled back the system to where it was before the upgrade 🤔

[mrhayu]

Terminator rise of the machines started the same way 😢

[Robert]

Praise to God Almighty!!! I’m favoured financially with Bitcoin ETFs, Thank you buddy.$63, 700 biweekly profit regardless of how bad it gets on the economy

[AJBK]

No compensation?
What a cop out, the companies should have made sure to to have a backup, They didn't so they ruined the customers.
People deserve compensation.

[denisemurphy]

These IT companies are never required to pay compensation for their failures of systems we had no say in. Now with A.I. taking over the jobs effectively now done by humans, the future looks fragile. "Reverting to pen and paper" = always have a Plan B and C, and always carry some cash.

[jonathanboyle]

A good reason to refuse digital currencies pushed by our government.

[carfo]

The “fix” is more accurately instructions on how to physically go in front of each computer and spend 1-2 minutes in order get it to boot into windows. Physically in front of it being the key phrase. The logistics is a nightmare. It’s not a “fix”; I’m tired of media describing it as such.

[samhartford]

Ridiculous. How come they did not have proper testing at Crowdstrike. Properly named company, though.

[mattsmith]

this is why cash is king where many retailers are going card only, if we cant pay we cant take the item away

[anandsharma]

One important lesson to learn from this mess should be that cost-cutting to please the shareholders should not take precedence over IT systems and teams who ensure business continuity. Of course, we won't actually learn it, because corporate profits aka "shareholder rights" trump all other laws, rights and duties.

[StikiFingz]

WEF Klaus Shwab talked about all this during Covid. Now its happening, just like they said it would.

[peterbat]

Just a prime example of just how vulnerable we are relining om tecnology

[SamuelVasilev]

5:50 Thankfully Pen and Paper do not receive faulty updates.