Global IT outage: 'We're deeply sorry', CrowdStrike CEO George Kurtz says

CEO of Crowdstrike George Kurtz delivers an apology after global IT outage disrupts businesses including banks, airlines, train companies, telecommunications companies, TV and radio broadcasters and supermarkets.

Speaking to our partner NBC, Mr Kurtz said 'We're deeply sorry...the global issues were caused by a single faulty content update'.

He added 'That update had a software bug in it and caused an issue with the Microsoft operating system...we identified this very quickly and remediated the issue'.

#skynews #crowdstrike #microsoft #uk

[Maccccccc]

The irony of a cybersecurity vendor causing the biggest outage in history.

[Tom-dtic]

Guy got a bug caught in his throat too.

[zenlorph]

I don’t think he answered a single question that whole time. He should run for office

[jameshurcombe]

Tbh in this day and age. Whoever holds the key to the Internet holds the key to the whole world

[TheFatAmericans]

I work in software, the fact they didn't test this update on a handful of beta sites first before rolling it out globally is absolutely criminal

[sweatymrkim]

A software bug that flattened worldwide travel. Where is their contingency plan.

[muhdiversity]

"It was only the Microsoft OS that was impacted"
What an amazing understatement.

[neilcassey]

My Nan has been unable to play Gala Online Bingo since last night. Now she will be forced to find some other way of losing seven hundred pounds in four minutes. 🤢🤢

[budo]

He rightfully choked and needed a glass of water when she asked why all these organizations rely solely on a singular security system. He knows his company just lost its monopolistic hold with all the organizations using his security system. No way the banks and airports will let this happen again as they are losing a ton of money due to this outage. They will introduce redundancy with a different vendor.

[grumblewoof]

I was an IT professional for over 30 years. This should never have happened. There are no excuses. CrowdStrike should have a very rigorous testing programme to ensure that no release is sent out that might cause this kind of failure. Companies like, the airlines, banks and retail services, should test prior to updating their systems. The issue here is that there is a reliance on over-the-air updates that happen automatically, often overnight, that the effected companies generally have little control over as the software is third party. No one sees the problem until business starts in the morning and by then it is too late to fix it before customers are affected. This must change. Government legislation should be brough in to prevent it and make directors financially liable.

[AbuMaxime]

The complexity of security, my *ss. He just didn't test the updated software before releasing it.

[davidburge]

I would imagine the hackers after learning this are trying to find out how they can duplicate this again.

[christophfrei]

Don't put all your eggs in one basket

[nw]

Another example of the downside of a monopoly.

[hightowergaming]

Its almost as if running the world's digital infrastructure off of one operating system is a bad idea....

[lukemorgan]

"We're sorry "
"Sorry "
We're very sorry *rub rub "

[rdr]

Bringing new meaning to the word Crowdstrike - "The airport systems have been crowdstruck."

[effess]

It's so weaselly of him to try to pass the buck on to Microsoft for this one. The systems were apparently working OK before they applied their update. But everyone's heard of Microsoft, only people in the industry have heard of Crowdstrike, so people will assume it's a Microsoft problem. It's so ironic that the security software provider managed to cause the problem that their product is intended to prevent.

[xianwang]

Crowdstrike takes test in production to a whole new level.

[davidspencer]

So why was the software not tested prior to installing into a live environment. These people are a bunch of clowns . It’s nothing to do with complexity it hasn’t been tested.