How to Listen Well

Summary:
In this conversation, the importance of listening well in professional settings is emphasized. The need to separate the process of understanding an idea from the reaction to it is highlighted, especially in stressful situations. By setting up different meetings for discussing ideas and reactions, individuals can reduce biases and improve their responses, leading to better teamwork and customer interactions.

Chapters
00:00 The Art of Listening Well
04:51 Separating Ideas from Reactions