8 Negotiation Techniques for Life: 'Never Split The Difference' by Chris Voss

Chris Voss is a former FBI hostage negotiator, author, and speaker. He is best known for his expertise in negotiation and communication skills. Voss served as the lead international kidnapping negotiator for the FBI, handling cases involving terrorists, criminals, and hostages. After leaving the FBI, he founded the Black Swan Group, a consulting firm that offers negotiation training and advice to businesses and individuals.

Chris Voss is the author of the book "Never Split the Difference: Negotiating As If Your Life Depended On It," which was published in 2016. In this book, he shares insights and techniques from his experiences in negotiation, offering practical advice for anyone looking to improve their negotiation skills. The book emphasizes empathy, active listening, and the importance of understanding the emotional aspects of a negotiation.

Voss has also shared his expertise through lectures, workshops, and interviews, making him a prominent figure in the field of negotiation. His approach to negotiation focuses on collaboration and finding mutually beneficial solutions, rather than adversarial tactics.

Content of Video:

00:00 Intro
02:38 1. Tactical Empathy
03:04 2. The Power of “NO”
03:33 3. Mirroring and Labeling
04:01 4. The Accusation Audit
04:28 5. Calibrated Questions
04:54 6. Tactical Silence
05:20 7. The Black Swan Method
05:45 8. Closing the Deal

[theFortuneTales]

02:38 1. Tactical Empathy
03:04 2. The Power of “NO”
03:33 3. Mirroring and Labeling
04:01 4. The Accusation Audit
04:28 5. Calibrated Questions
04:54 6. Tactical Silence
05:20 7. The Black Swan Method
05:45 8. Closing the Deal