Labeling Emotions Will CHANGE Their Perception Of YOU | Chris Voss

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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Thanks for watching!

[GregEdma]

when everyone is going right...go left...labeling negatives has changed the way i do business. thank you brother

[martinbrousseau]

Therapy suggests having a person in need talk about their problems giving them an opportunity to vent. While the majority tell a person in need they understand, repeating the process until someone has gotten traumatic pain out of their mind.
In negotiations labeling a negative diffuses a negative, means hearing someone identifying your traumatic pain diffuses your traumatic pain.
In theory, this means someone could heal of traumatic stress twice as quickly.

[marksummers]

This is BRILLIANT stuff! Can't believe he's not getting more eye contact. They must think they already know everything.

[jonathanblackberry]

In the middle of a deparmental meeting and I get a notification for this video on our 15 minute break. Using this technique right now.

[SeeKelso]

The Black Swan Group is super accurate in 99.999% methods they teach.

[fahlmancomputing]

Going to look for some more examples in your other videos so I can understand better. If it's not out there, please considering making something like that!

Thanks for all your extremely helpful guidance!!

[zam]

This Tactical Empathy, is a counter-intuitive negotiation superpower.

[fgjkcqb]

Hi Chris.
Defusing negatives. True scenario.
A "You don't like me, do you?"
B "No mate. I like not very much"

[martinbrousseau]

In negotiations labeling a negative diffuses a negative, in Mental Health it means hearing someone identifying your traumatic pain diffuses your traumatic pain.
In theory, this means someone could heal of traumatic stress twice as quickly.

[codystorey]

HOLY SHIT! MY BRAIN KEEPS BEING TURNED INSIDE OUT. AMAZING! TIME TO BUILD SOME NEW NEURAL PATHWAYS

[TheKitchenerLeslie]

Chris, I'm in Los Angeles, and I plan to come to one of your seminars in the future. I want to shake your hand.

[tonydulang]

The “average Joe” or “Jane” needs to unlearn all of their old outdated communication skills.

[mnminnmn]

you might as well address negatives upfront, why? because the other person has them on their mind all teed up figuring out how to say no to anything else to avoid.

[DveMcGuire]

Jordan Belfort has talked about this for decades ...

[tommycoleman]

Love these informative videos in this room / setting.

Would it be a bad idea for the Blackswan YouTube channel to offer these videos for download and / or purchase for people who live overseas?

[tothag]

I was hoping to hear a few more examples since I know that it is not my intuitive nature to do this. Or maybe I'm just slow LOL

[alexateodor]

👉 "I'm sure this can sound disrespectful.."

👉 "Seems like you don't like me.."

[alexanderwindh]

Told a girl I know that looks incredibly sad and exhausted "looks like you've been through a lot"

She got upset at ME for basically saying she looked worned down.

Can't even say a woman looks tired

[Malin.]

Could someone help me and explain what label means?

[biggSHNDO]

Good editing. Timing is good. Slide transitions were kinda weird.