How we make customer care happen

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Diana Wambua is among the handful of staff who still operate at Safaricom's Jambo Call Centre (JCC) on Mombasa road. Here is how Diana, a Customer Experience Executive is coping with this new normal. #CSWeek2021 #TwendeTukiuke
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how can i be able to talk to customer care please

moreenkamba
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Why is my mpesa not working and yet I have money in my account

johnmunyambu
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How comes you removed in your system the option to talk to an available agent. I had to search on YouTube to know that I should press 0. Kitambo, they could say press 'this' to talk to an available agent. How can new Safaricom users get to know that they can talk to an agent?

cookielegends
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This company has the worst customer care service I have ever experienced.

carlingari
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i want mohamed mwange musyoka hes/his/him school better do you love like me

ngunitv