'Secrets to Optimal Client Service,' With Jim Donovan

UVA Law adjunct professor Jim Donovan, vice chairman of global client coverage at Goldman Sachs, will discuss how to provide optimal service to clients. (University of Virginia School of Law, Oct. 20, 2022)

[goatmentator]

This guy never has a problem getting into Dorsia.

[ERICTW]

This guy is the most bank-looking banker that’s ever banking.

[wilsonr]

1. Never use jargon.
2. Pause - slow yourself down.
3. Look for opportunities to give the client advice that is not in your interest.
4. Ask open ended questions.
5. Be positive.
6. Be careful about mixing business with socializing.
7. Be humble.
8. Be available - be responsive.
9. Take a position - tell the client what to do.
10. Control the meeting.
11. Have an agenda, get the client to buy into it, and take notes.

[ryanr]

This dude is like an alien species to me. I cant even fathom exuding this level of professionalism and drive.

[lilbrusselsprout]

PSA you don’t have to be a lawyer or investment banker to apply these principles. This is straight up life advice from a true winner.

[goatmentator]

Impressive. Very nice. Let's hear Paul Allen's secrets to optimal client service.

[greek]

1. Never use jargon. 2:00

2. Pause - slow yourself down. 2:45
3. Look for opportunities to give the client advice that is not in your interest. 4:48
4. Ask open ended questions. 6:32
5. Be positive. 8:55
6. Be careful about mixing business with socializing.
10:38 11:39
7. Be humble. 13:05 Make sure they're Genuine. 14:02
8. Be available - be responsive.
9. Take a position - tell the client what to do. 15:35
10. Control the meeting. 16:54
11. Have an agenda, get the client to buy into it, and take notes. 18:20

[olwethungolotyi]

The fact that he moved to MD at Goldman Sachs within just 7 years shows you how dedicated and hardworking he is.

[arvinderilo]

Clients hire you because you’re smart, because you work hard, period, full stop. - great line.

[oluwatobiloba]

Please can we have more of Jim Donovan's lectures here? He's good, he needs to have a playlist.
The last time his lecture was uploaded was 6 years ago 😑

[itstrbo]

Love how he literally pauses during his section on pausing....BRILLIANT

[MuswellMunky]

The secret to optimal client service is to have a voice like this guy.

[TK-neyo]

This guy needs to write a book. Great delivery style and points.

[TheWashDC]

this should be required viewing in all MBA and law schools. nice job.

[mamaj]

His suit & especially the minimalist tie is perfection

[razork]

The lecturer has impeccable oratoric abilities and excellent presence. Great advice also. Top notch.

[shravangubbi]

This video has given me so much more ROI than many paid courses combined. Pure Gold

[najm]

I can't stop listening to this man! He has my complete admiration.

[oyinkansola]

While I am not in law school, I believe this conversation as well as the tips provided can be applicable to so many different aspects of ones career specifically in corporate America. It is worth taking notes and practicing these tips. Thank you for sharing !

[strategic]

He’s right about #3. If you are willing to give advice that runs counter to your own interest, it builds so much trust and credibility that you can afford to be average at the rest of these skills and still do well in your field. Not elite, but still good.