How to Deal with Difficult People

Navigating the choppy waters of workplace conflict can be daunting, but Renée Evenson's "Powerful Phrases for Dealing with Difficult People" is your lifeboat. In this video, we dive deep into Evenson's treasure trove of over 325 phrases designed to defuse tension and foster collaboration. From basic rules and powerful phrases to mastering body language and a detailed five-step resolution process, this book covers it all. Learn how to handle difficult coworkers, bosses, and even yourself with tact and confidence. Join us as we explore how these techniques can transform your work environment and build stronger relationships. Don't miss out on this essential guide to conflict resolution.

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