Basic Call Handling Tips | Customer Service (With Sample Call Flow)

Even though you have the best English-speaking skills, you won't survive the call center industry if you don't know basic call handling. In this video, I talk about the tips and techniques that I believe will help you as you start taking calls.

Even though it's basically for customer service, you can still apply most of these tips to other industries or accounts. After each tip, I provide an example to demonstrate to you how it's done. At the end of the video, I also showed the full sample call flow.

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[ReaNinja]

⭐️ Skip the intro at your own risk, lol. Tips start at 2:38 :) Questions? Please comment below. 💗

[quimartsipalay]

Just a tips tho. To someone out there who wants to be part of BPO industry. Don't doubt yourself! Don't be afraid to fail, Just do it. Coz failure are only those people who did not even try.

[hokagecedric]

Remembering my first day of answering call (not a mock call) it feels like while i am speaking to clients my heartbeat is pumping i was very nervous at that time, i am glad i finished the conversation with an amazing result. I didn't notice i end up the month with one of the best performer for Customer Service in Financial account

[trixieybarra]

I'm a product/process trainer from one of the BPO industry here in Bicol and your videos really helped me a lot.Ty

[catpuccino]

Good video!
But there's also another thing to remember... U can be as nice and professional as humanly possible and the customers will still argue when you cannot refund their money because of your company rules. It's all about the Customer until it's about money 🤣😂

[aztrid]

Your knowledge allow me to believe in myself, I always felt afraid of trying it, I studied for 3 years, at the moment I applied through an online platform and I received an offer for working at a call center.

[alzackconnell]

Call center is my first job that's why I'm not that confident unlike my colleageus who are experience and have a numerous knowledge in handling calls. Thank you for those helpful info. :)

[xennialprepping]

I appreciate you so much! I have been stressing over how to do this new job. I almost quit before I started. I just keep watching your videos and reviewing my account notes. Thank you so much. I think I will be okay and not run for the hills screaming.

[giancarlodiaz]

I'm on my solo calls today, training is almost over. 😊🥺 Thank you for your videos miss Rea it really helps me a lot. 10pm-7am sched makes me excite. 💖

[margelyngomez]

Thank you for sharing some tips from you. Honestly I am not confident when I am speaking english but because of ur videos, I really want to pursue this contunue to learn and be an agent this year. In God’s name.

[Bluebaby]

I’d hate to admit it but, I’ve been a difficult customer before👀 I feel like we’ve all been a difficult customer at least once

[marieleyva]

i'm new in the BPO industry and i learned only basic english but watching and listening to your channel helps me alot....thank you for some useful tips that i might use when i start my training. I'm still following your channel to get more useful tips. Thank you

[quimartsipalay]

I'm just watching your videos before to have some ideas and to get some tips on how to answer interviews effectively, now I'm one of top performer of our team so far. God Speed Ninja Rhea 😘

[reberomime]

So true big difference between talking to friends family and at work than communicating a service or tool to sometimes angry customers!

[torquettalk]

I work under HR and I feel like wanting to hone my phone skills by watching this video, and learning more about customer service in general. Thank you.

[whimsicalkitten]

Will be applying for CCJ's coming January and I'm preparing ahead of time and conditioning myself for this unknown chapter. I would like to avoid a lot of mistakes so that's why I'm here. Almost lost hope that I could find any good videos on here but I found your videos and they have been most helpful and informative. Thank you for doing this and continue to inform and help others like me

[tashicashaw]

Am actually watching this video because i have to give a presentation tomorrow at my school on how to answer calls
Thank you

[sandralumus]

This will be my first time in a couple weeks, i doing everything to do it, but the first one to me is preparing myself mentally. I really appreciate this video.

[nintoroniven]

Hello Ms.Rea by watching of your videos here in yt helps me a lot I passed my initial and final interview, even though I'm not good enough in English communication/ grammar. I feel nervous coz tommorow is my first day of my training :) Thank you for the tips and I considered you as a part of my success hehe💗
And to those who would like to become a call center agent you must trust your self and be confident, always look at positive side and of course Pray.

[marijean]

Hi Ms. Rea. We both have the same name. I've been watching your videos nonstop since I got hired. I'm a Call Center newbie and will just start my training on Monday, July 1, 2019. Your videos helped me a lot. I've been studying and practicing on my own, jotting down notes everytime. Lol. This experience is making me anxious and quite a challenge at the same time because in my group/wave it's like there are only three of us who are newbies and the rest are all tenured agents. So thank you for the helpful tips. Keep the videos coming. I'm a fan. I'm from Bicol.
😍