Mock Call Sample Recording With Call Flow Guide: PART 1

Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge".

You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills.

[junepeters]

I would recommend this video to those who wants to apply in a BPO company. . .

[abbylozada]

I was able to passed my initial and final inteview all thanks to your tips! You're a great mentor. I hope to hear more about your tips.

[angelliquecartilla]

Your videos are such a big help to us who are still learning in customer service. All of your videos are the exactly happening now on my training 🥰 Thank you so much.

[rachelanana]

Your awesome ! I am a former domestic helper abroad and just passed the final interview because of you . Thank you so much !

[jonelreidmanuel]

This is very accurate guys, must watch and understand the content. This might help you if you are applying for BPO.

[macandhercam]

i’m about to work as a customer service rep and i’m super nervous this is my first week of training and i feel overwhelmed but helping people is my favorite so i’m also excited to assist with their needs 😫🤘🏼

[Natsukashigame]

I remember when I was to on my early twenty's and had my first experience with users and callers providing them technical assistance and the words customer service were only a that, just a term...an unknown term for me in those days, and I remember that I must've learn on the daily and with practise, and unfortunately I hadn't the opportunity to heard advices on a platform like this, so thanks for giving this magnificent opportunity to young people it's really helpful

[miharumatsuo]

I luckily passed my initial interview and got hired right away after passing the mock call. The interviewer told me that I need to pass two exams for referencing and to do a training virtually. I really need to get this job and I am so blessed to see your video! This is definitely will help me for my exams and training. Hope I'll become a regular employee! Thank you so much for this guide! <3

[christinaronaldo]

I am a nurse and I am planning to work in a BPO company that assist clients on their healthcare accounts. Youtube recommended this vid of yours, watched it, liked it and now subscribed to it! The content is clear, concise and straight forward. Thank you for this!

[wildwolfadventures]

I never thought I could be a call center agent because I have no experience in BPO. But by watching your videos I was able to be an agent. I am thinking I might be switching my youtube channel's niche into tutorial like this. More power to your youtube channel and thank you for the tips and ideas.✌️😊

[marxspencer]

I was able to passed my initial and final interview. Thank you for all the tips. Godspeed!

[syriemantong]

Your videos are very helpful ma’am! I’m able to pass my final interview and was a trainee now. Thank you!❤️

[samanthaimperial]

i’m so stressed right now, its my 3rd week of training and im having a hard time to choose the right words and also listen properly because im always having a mental block.

[pedisagani]

It's so informative content for me! Aspiring call center agent here! 😍

[alexxman]

Oh boy! I'm about to take training, I'm super nervous, but your advice makes me feel very calmed. Your way of explaining things is awesome! Thanks a lot!

[mnpirater]

I've been a silent watcher of your videos and I'm thankful that I passed all my interviews. More blessings to come and thank you so much. Btw newbie here

[joemellemata]

I always watched your videos, especially for newbies like me who have no relevant experience working in bpo and wanted to apply and get hired right away. The tips you provided in every content you made were really helpful. I hope that'll gonna pass the initial and final interview assessment before proceeding to the mock call, which is a very challenging one. 🙏

[lydiadagbay]

Thank you for making this video. It really helps me improve my communication skills and practice, since i don't really have any experience in customer service. Next week is my Initial Interview and i'm a bit confident because of your help.

[Somtings]

Can’t even say how much helpful you are by making these videos, it’s so knowledgeable so to the point help me build a shape towards my work, love from india.❤️

[joshuajohnromero]

Here I am watching this before an hour for my final interview. Thank you for the tips and you really has a soothing voice. 💗💯