how to sound confident on the phone | FOR CALL CENTER AGENTS

Here's one simple but effective voice trick call center agents can do now to make their voices sound more confident over the phone, especially when talking to irate customers. This contains two mock call examples.

#kwestyon #callcentertips #callhandlingtips

[KeaHM]

You really understand how calls work, it's amazing how passionate you are to the point that you study every detail

[ericequito]

Sounding confident on the phone has been my opportunity in handling calls. I have been receiving comments from my QA that I was sounded unsure, not condifent in providing resolutions and whatnots. I'm a fun of imitating accent which uses the question pitch in ending a declarative statement. I didn't know that it is now my habit to speak English in certain way. This video really helps me on how to sound more confident on the phone. More of this please. Thanks

[oomheanoo]

You're right, and sometimes customers become more irate when you consistently use a high pitch in delivering statements.

[ja_nasam]

I watched several videos in your channel while I'm processing my call center application. And tonight, I received a call from the company. I'm now hired! I can't stress it enough through words but thank you very much for creating this kind of content. Sharing your experience and knowledge helped me a lot. More power to you and your channel!

[ernestsuangco]

I realized most of the agents I am working with, pass because of listening to your videos. You have a purpose indeed to our lives. Thank you.

[rockelclaudio]

I totally agree, i tried to be sound so upbeat, but when the customer became irate i am starting to sound hesitant. But when i tried the low pitch or the natural sound of my speaking voice, i can easily organize my thoughts and can provide the customer the real situation of their concern,

[jmarchel]

I love the fact that she actually puts correction on her sentences.

[pautabora]

This is a really good skill to practice. This had often been my problem when I was still in the cc industry, but I somehow managed to lower my pitch a bit more. If I may add, I noticed that rising intonation sounded less confident than falling intonation. Pitch and intonation are equally important. Thanks for thia video.

[happyperson]

I didnt know I need this in my life. This is actually helpful!

[MissGarcia_]

Not a call center agent, but I like the way you speak with confidence. I wish I am!

[curiosophy]

Thank you! :-) Learned a lot. I can only imagine the "control" each agent does to make sure they are efficient and professional and ethical.

[timothy]

Didn't really resonate with me at first however it made sense after the explanation. I've worked in cs and in the industry, relative to the first example, almost everybody does the first agent's habit. Your video proves that while it isn't mandatory for BPO company's in our country to do this type of speech training, I can definitely see the usefulness or effectiveness when done in actual. I clicked on this video and I'm glad I learned something great. Thanks.

[jackieyousefi]

Worked in call centers my whole life in sales and customer service and the substance in your voice changes the entirety of the call.

[sagessemalory]

You love what you do, and we can see love at what you do for helping people. You're an angel. ❤️

[Dthhrnndz]

I find it very helpful since I'm working as an outbound cc agent rn. Confidence iz the key. Thank you

[Klash]

I wish so badly that I found you sooner! I just watched this video and found it so helpful. I have gone from face-to-face customer service to over the phone and omg it's completely different. Thank you, Thank you Thank you! I cant wait to see more of your videos.

[MC-qzej]

OMG! This was the problem I had that my trainer was telling me. I wish I found this video sooner.😖More videos like this please. Very helpful.

[dean]

This person has taught me a lot on how to speak with full confidence

[justrandom]

So I just got hired last Friday and during my interview I just realized that I sounded like the Valley Girl😂 maybe because of the influence of watching Kardashian video's. Im slowly adapting their way of speaking. And always ending my declarative sentences with a high pitch. Thank you very much for this video. I'm now going to avoid these kinds of pitch and way of speaking. More power to you and your channel. ❤️

[kayeaye]

Agent 1 sounds a friendly human while agent 2 sounded like a lifeless bored robot.