How to deal with difficult help desk / service desk customers

How to deal with difficult help desk / service desk customers

5 Books to help you improve your customer service.
1. How to Win Friends & Influence People
2. The 7 Habits of Highly Effective People
3. The Happiness Advantage
4. How to Talk to Anyone
5. Emotional Intelligence 2.0

In this video we discuss how to deal with difficult customers when you are working on the service desk. Every situation will be different. My goal was to give you my first hand experience. I hope you enjoy this video and please remember to subscribe, like and comment.
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Du'An Lightfoot on Social Media:

DISCLAIMER: This video and description contains affiliate links, which means that if you click on one of the product links, I’ll receive a small commission. This helps support the channel and allows us to continue to make videos like this.

Thank you for the support!

[LabEveryday]

How do you deal with difficult customers?

[neetea]

when Du'An takes off the glasses you know its real lol

[drepctechnician]

In my time working as Desktop Support I have only come across less than a handful of rude customers and my team services several buildings in the Texas Medical Center (a couple thousand faculty/staff/students). People nowadays paint the picture of being professional as one "turning the other cheek" and being somewhat submissive to whatever the customer is throwing your way. Not me. Now, of course I don't go bat-shit crazy and curse out customers, however, once a customer is giving me a hard time, be it, 1. not allowing me access to the machine, or 2. arguing/debating about how I should go about fixing the problem, I simply tell them, "we can either reschedule this when you're not at the machine or you can wait for another member to come and help you." Simple. I have never had a complaint about my work and 9 times out of 10 those rude customers end up apologizing in some fashion.

You ever consider having your shows in podcast form as well? This would also be great to listen to on the drive.

[kevinthomas]

Sup Du'An? Ok so I want to lab everyday, but I have no idea how to even start. I have packet tracer and a video course by Keith Barker. I am so lost and can't find any step by step instructions for labs. If you could would you please make a video for dummies like me. Thanks in advance.

[jero]

Hey what jobs do u recommend for beginners in i.t beside help desk?

[Native]

It Call centers are torture, have you worked in one?

[kamalh]

Your twitter link in the description is outdated friend

[bboy]

What's your twitter name? When I click the link in your description it's not taking me to the correct account.