Hilarious Comcast Call Center Training Video

Internal Comcast Call Center Training Video.

[BobSince]

I used to work in a call center. A guy was mad about his bill and told me he was going to jump off the Brooklyn Bridge. I said "We would hate to lose you as a customer sir".

[starscreen]

From working in a call center, I can confirm....customers are never like that. It would be more along the lines of " WHY THE F**** did yo stank a** company charge me 0.15 this month!!!"

[djkatacombz]

She didn't ask the Customer " Is there anything else I can assist you with?" And she didn't finish the call by saying " Thank you for calling Comcast. Have a nice day."

[andrewmcdonald]

This is a training video to teach Comcast customers how to behave on a call not their staff

[DidzYbanez]

worked in a call center for 12.6 years, best way to get your issue resolved? be always nice to the agent, and most of the time they will do their best and find ways, and go the extra mile to help you out…

[Thurgor_Supreme]

"that's awesome" -said no Comcast customer ever

[oscarpaiz]

so you charge me for the extra free service that I am supposed to have, so is not free I am being charge more for your "free service" great thank you!!

[fadingdimension]

First employee is an actual human. Second employee is a shell of a human now dead inside.

[bessaa]

The caller was more polite the second time round and ruder the first time, so not really an honest training video.

[theaverageguychannel]

"Free" content the customer didn't ask for is the reason her bill increased. I don't feel like this response would go over well

[jaime]

Yeah, no customer service call goes like the second one, ever.

[JackOfAllRAIDs]

What I'm getting from this is: never speak the blunt truth. Give them padded fluff that confuses them into agreeing. All righty then!

[timl]

The answer she gave the first time was actually the truth lol about charging the customer more for the company to make the money back

[OBroIchain]

Plot twist: this isnt training for the reps, its training for the customers

[Yishaiification]

"Have you been taking advantage of any of the free content we are offering?"
"Yeah, you are paying for it now, honey."

[nx]

The caller was a whole different person the second time around

[Lucky]

You see, you are getting more, we just did not bother to ask before we decided to charge you or if you wanted more to begin with.

[PropaneTreeFiddy]

Ain't nobody going to satellite from cable lmfao

[QuesoSlam]

Yeah, no....In the second example, the caller gave up too easily. Way too easily. Hahaha

[anonymousandcool]

So .. take the lollipop out of my mouth.. stop texting friends while asking for people's social... and make people feel false excitement about getting ripped off. GOT IT