Sample Order Taking | Customer Support Philippines

The video sample is taken from our order taking call center and shows how a trained agent receives an order over the phone. For businesses, having an outsourced order taker improves operational efficiency and relieves employees from the time-consuming task of answering the phone.

Order taking over the phone is the preferred choice by customers. Because human interaction is important in the buying experience, talking to a well-spoken live agent may enhance the buying process to a degree that is profitable to both buyer and seller.

Outsourcing order taking also has the following advantages: phone coverage 24/7, streamlined service, professional and well-spoken staff, the ability to customize the service and assurances that all necessary technologies are up to date.

We provide great value on cost savings, improved customer service and scaling up on order taking. We'll be happy to hear from you soon.

Magellan Solutions is a pioneering and leading call center and BPO company in the Philippines. It is ISO-27001 certified and compliant for HIPAA and PCI DSS. As an outsourcing company in the Philippines, Magellan specializes in inbound calls and it also a top outbound and telemarketing company.

[rafar]

wish all customers were like that, patient and respectful.

[AngelLopez-wvtl]

I've never worked in a Call Center where we should take order from English people. I find so difficult write the first and last name correctly, I can't even understand even when they spell it, the same with shipping address for example. I admire this girl and every person who speaks English fluently and those who can understand everything they listen over the phone. My mother tongue is Spanish so I've a really marked accent, If you listen to me you'll immediately notice that I'm a Spanish speaker. I've applied 3 times for a Call center job and I haven't passed the test, however, I keep studying every day, I hope some day get that ability to speak English fluently.

[mackestocapio]

Greatly requires sharp sense of hearing, and good sight and fast encoding skill blended with good communication skills.Salute to all call center agents.

[mommyfloNbabytep]

I like her. Not exaggerated Amer'can accent. Not pitchy, not voice fried 😅😅😅. Very pleasing to the ears

[iamjoy]

WOW!!! GREAT, ... i am jealous of her english skills and pronounciation. And also her way of communicating to costumer is very nice, humble and patience... she is very capable and fit for her job...

[whatnow]

Sheesh this video takes me back to me applying for my first job here without any experience. I used to watch this video and learn everything that she did. That was 6 years ago.

[peter-jamesmmbago]

I heard the call simulation of this before actually seeing the video, and I seriously thought the young lady was American.. Incredible command of English grammar and intonation, very impressed. Kababayans keep up the good work :)

[Simatar]

I'd like to hear her handling irate customers!

[samanthalee]

Actually, my weakest point is my speech. I stutter a lot everytime i talk in english or even in my dialect. I don't know why? Maybe i'm not used to talking to different people. And i really wanted to improve it. What i did was, i applied in a BPO company coz i want a job that's beyond what i'm capable of and being a call center agent is i think very challenging for me. Luckily, i got hired immediately and i am now a trainee. I hope i can pass the training and become the better version of me. ^^

[ericksonperalta]

uggh, whenever Im watching agent who speaks this great I gets always intimidated to aplly for a bpo company.

[johnadamsyt]

I really like the sound of the individual on this video, I want to hire her.

[neelamvats]

I am an introvert, nd when i took my first call, it was a very bad customer, he was irate and 4 technician visits already happened, it was really hard to talk to such a person being an introvert, but m proud how i handled that customer, the nearly went like for 1hr 30+ mins

[allucardsscullen]

Everyone can do this after a year of experience working on Bpo companies : )

[ROICallCenter]

A professional inbound call center conversation...

[mjtan]

Wow 😍 I really admire people with excellent communication skills...

[lmrlansuel]

Thank you for this video, it helps a lot for people that are trainning to be a costumer service agent. :)

[leydeecute]

Oh my ang galing nya...Sanay na sanay sa multitasking..I'd like to hear her handling stubborn customers

[clintzieandromeda]

I like this agent and the customer, both of them were peace.

[francesoutlaw]

Filipino Call Center Agents Advantages: Great communication skills (i.e., word pronunciation, enunciation, diction, accent, intonation, etc.), hardworking, dedicated, committed, and highly professional.

Filipino Call Center Agents Disadvantages: They are nowhere to be found but in the lunch room when MISS UNIVERSE is being aired. Call waiting gets too long, and agents are too hyper when they come back to their stations as their candidate wins the competition. (At least it only happens once every year.)

[youssouphmandelamalcolmx]

She behaved nicely during the whole conversation and her voice sounds good