How to respond to rude questions at work: 1 of 3--Could you repeat that back to me, please?

Learn how to respond to rude questions at work with communication coach Dan O'Connor. #rudequestions #communicationcoach #communicationskills
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Chapters:
0:00 How to respond to rude questions at work intro
0:49 Today's question: could you repeat that back to me?
1:04 Step 1--Say their name and tilt your head forward
1:22 Step 2--Confirm you understood the question
1:54 Step 3--Clearly state what you are trying to avoid
2:26 Step 4--Propose a solution that addresses steps 2 & 3
3:11 Bonus--Passive voice review
5:18 Step 5--Wrap it up with a closed-ended question
6:19 Review
6:53 How to get your questions answered live

If you'd like to check out all Dan's professional communication skills video and audio programs, you'll find them on his website and they include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more. To see all of Dan's products, and to claim your free book and/or training kit and to learn how to improve communication skills, go to Dan's website:

[jorgebaeza]

Cool & interesting Dan, as always 😊

[mrgbunny]

I listen to Dan everyday. He knows what he’s talking about! I also like his personality when he mentions his dog or when he plays different people for different situations. My favorite is when he acts like they call him so handsome and wants to marry him LMAO or when his that aunt at dinner table Christmas party!

[cactusjackson]

"...so you can shove it up your *HOOOONK*" HAHAHA! Maybe, you don't think much of these kinds of goofy jokes, Dan, but they always make me laugh out loud and put a big smile on my face. :D And, of course, your content is outstanding, too! Thank you!

[Imawhiteboard]

Dan your info is so valuable. Thank you

[debbeeright]

So glad you majored in managing and dealing with toxicity in people and situations Thanks! For another informative video.

[bambina]

Thank you Dan. I always struggle to respond not react, but I’m getting better by using your techniques.

[tamarahaveman]

Thank you so much for this channel! Your videos and advice have helped me so much against the work place bullies! I always look forward to your new videos because you have helped me so much with my self confidence not only at work but with other people as well!

[travelfun]

Are you the best or what!!!! You're the best

[cazhickling]

A narcissist in the workplace
Feeding off your energy attacking you with those side jabs thank you so much for the information💯🙏🙏

[patriciagss]

Love your channel and teachings. I live in Brazil and Portuguese is my native language, so I use them and they fit perfectly too.

[pocketminxuk]

Yay
Mr Dan is back🌻

Great timing with this tutorial. I've found myself being pass/agg lately when reasonable professionally assertive is better 🤗
Thank You

[alejandromarquez]

Thanks for sharing this techniques on how to answer on negative situations

[daniellem]

How do you deal with people who make shady remarks in professional environments? They say it in a humorous way but it also feels mean spirited, it is hard to tell which one it is, and you also don't want to over react, and at the same time you don't want to be so passive that the behavior continues.

[BinkyTheGoddessDivine]

I just make myself as unpleasant as possible, so they will think twice about approaching me in the future. Idgaf about people liking me.

[soo]

I just love your channel I needed this so much!! .. "joined" :)

[angelsantos]

You rock dude! Thanks for explaining these types of situations. You help me understand my work environment 👍🏼👍🏼👍🏼 keep it up .

[nvaranavage]

I have this problem in life. Glad i found this amazing, smart man! He speaks to my ADHD mind.

[hanaamr]

Thank you so much. So grateful for your help love and prayers from Egypt

[SydMountaineer]

About Dan's red "splotch" on his neck (as asked by the text in video): Skin redness can be due to many things, it's difficult to diagnose based on visuals, but I will try - Other than a vampire creature "strigoi" from "The Strain" leaving a mark after unsuccessfully latching onto his neck - Could be a reaction to shaving, or a chemical in a product used on his skin or clothing, from a plant he brushed up against, or an aquagenic urticaria "splotch" or, it could be a reaction from scratching (could be itchy or not itchy). Sometimes just scratching your skin once can cause a red spot like that, but it's not trauma from the scratch, just a reaction from scratching.

I used to get "splotches" very much like that in my teens & early 20s, except there were multiple, from water! (aquagenic urticaria) Except there was a small raised circle in the middle, and they were mostly only on my neck, shoulders, & upper back - even sweat, any kind of water, ocean, pool, shower. I didn't know, for decades, that I was allergic to water (aquagenic urticaria), and neither did my doctor. It stopped completely in my late 20s.

I seen an article online about a "rare allergy" and when I seen the photos and read description, it was the first time I'd heard of anyone else who had the same issues. It was never a major problem, as it only lasted about 10 minutes after getting out of shower.

[DaniJ]

Love the content, Dan!
I'm a serial "does this/did that make sense?" I ask this because Im working on being as clear as possible. I have a tendency to skip information and want to make sure I'm succinct and delivering a clear message. I'm in no way asking them if they are able to understand. Is there a better way to ensure my message doesn't come across as rude?