3 Secrets for Responding to Rude People Like a Boss | Shut them up for good

Using these 3 Secrets for Responding to Rude People like a boss, You'll learn to shut them up for good. In this professional communication training video, communication coach Dan O'Connor gives you three of his secrets for making certain that people don't aim their rude comments at YOU. You cannot change people, but you can create boundaries so that they do not bother YOU. They will have to take their meanness elsewhere--to people who have not been trained how to handle them. #handlingdifficultpeople #shuttingdownrudebehavior #rudecomments #difficultpeople #communicationtraining

0:00 Intro
2:21 Secret #1: Navigational Phrases
2:50 Secret #2: Unidirectional Signals
6:50 Secret #3: The A-C-B to Deflect

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If you want more professional communication training online, with topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more, you've found it. To see all of Dan's products, and to claim your free book and/or training kit and to learn how to improve communication skills, go to Dan's website. There you will find his VIP pass containing all his communication training programs.

[TheWizardOfWords]

HEY MY FRIENDS: If these videos are having a positive impact on you, please show your support by becoming a CHANNEL MEMBER and/or clicking the THANKS BUTTON above and leaving a little love. A little love will allow me to continue delivering these videos directly to you!

[kathleenthompson]

My boss said something derogratory to me once. My back was to him at my desk. I paused a moment, stood up. turned to face him looking in his eyes. I said Don't you ever speak to me that way again. He got all red and apologized.

[AimeeLiz]

Recurring issue for me is being bullied in the workplace. I just stay true to myself, allow my values to guide me, demonstrate integrity and remind myself that no one can rob me of my authenticity... which only seems to infuriate the bullies more. Why can't we all just leverage each other's strengths and work together?

[storihagen]

I've always used: I've been called worse by better. Works like a charm. And it always takes them a minute to realize they've been insulted back, tenfold.

[bankseuros]

Some coworkers are just disgusting, I guess controlling one's temper is just the key,

[freakinhilariousful]

I need to get some glasses so I can take them on and off for dramatic effect. This is awesome

[SydMountaineer]

Yes, don't ever feel rushed to respond to anything. Taking time, rather than immediately responding has power, it allows us to discern what is happening, and to not allow our emotions to respond, but it also allows others a few seconds to see through the rude comment just made, and some silence often gives the rude person pause to realize what they've just said, and also kind of gives them a "wonder warning" - especially if they're used to people reacting immediately to their rudeness - give them a few seconds or more of silence as a warning. It's like when someone says something really odd and everyone just stops, like, 'what just came out of your mouth'?

[queenofqwerty]

This channel is a ray of HOPE and SUNSHINE after 3 years of covert bullying from 2 people at an otherwise great workplace. In public these 2 women are all smiles b/c they know I have allies and support. In private they call me incompetent, give brutal critiques, and the latest was a poison pen letter (private of course) accusing me of massive improprieties ahead of being publicly acknowledged for my success on a project. I've cried my eyes out for the last time. IT STOPS NOW. I'm SO DONE. I'm practicing the techniques daily and am "locked and loaded" for the next bullying attack. Thank you again for making the world a better place one conversation at a time. Much love and blessings to you.

[snnysnflwrgrl]

Finally someone that gives real useful tools to help. I work with very toxic people.

[ttllW-lxmi]

The workplace has become a dark alley. Managers love it.

[kayceeday]

“You don’t exist to me…let’s stay on track.” 😂😂😂😂😂! That is so powerful! I will however engage you if you are being constructive and respectful. GOOD!

[louisianaeu]

I have learn the hard way; when you control and manage yourself the rest of the world go to hell! For me it works to remain silent, don’t react, give them a quick confident look and focus back on your work; it cracks them!

[Dr.CorneliaKratzer]

Excellent tactics! Having dealt with narcissist people they will try anything to put you on the defensive and that is a losing position! PLUS, I like your humor :)

[ladyashephd]

Finally, a crash course on Office Politics, Haters and Difficult People. Thank You !

[pdoczsq]

In a lifetime I could not find clear examples on specifically how to defend oneself or a group from aggressive behaviours. Why? Virtually all mentors advise us to tell the aggressor how the attack makes us feel. I have tried that approach and not only does it not work on real bullies, but it reassures them their attacks are working. It is like telling a physical attacker that you don’t appreciate being knocked down. Sure, that works great. (Sarcasm.) Unchecked bullies can destroy a defenceless person’s self-esteem, damage their reputations, interfere with their career advancement, and make working a miserable affair. You provide doable behaviour options that some of us have desperately needed. Your teachings could on some levels save a person’s life. I admire and appreciate what you bring to all of us.

[xena]

I love this channel! Why am I just discovering this? I have difficulty defending myself without being confrontational; the phrase "Let's stay on track" is brilliant.

[LaughingDisciple]

I'm glad I found this guy he's really going to make me an alpha coworker

[donnariggs]

Silence is golden just walk away regardless there's no one there to argue or listen it leaves them irritated and usually speechless 😶.

[linettelow]

I honestly believe horrible bosses need to take responsibility for their own insecurities, aggressions & actions. I refuse to put up with passive aggressive attacks or statements insinuating untruths. It’s better to let go and move on to greener pastures, everyone has a right to work in a respectful and safe environment. Thank you for sharing, Dan. Keep well.

[ilovemybeard]

There are some toxic workers out there that will literally take what you say and twist it around through shady gossip