5 Qualities of Great Customer Service Managers

A great customer service manager can be the difference between a team that creates Hero-Class® customer experiences and one with unremarkable results.

While hiring or promoting a candidate for a customer service management position cannot be reduced to a simple checklist, here are 5 qualities that one should look for when choosing a person to lead a customer-facing team.

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[rajkanthaero]

Customer service managers are the one who are developing policies and procedures through continually reviewing process.

[aleshinobi]

Great content Adam! I loved it. My only feedback is, please slow down. Loved the content.

[schebbeichun]

I loved the content and organization of your topic. You have very interesting content, you could take your time to say absolutely the same in a bit more time, your customer base might be international and have difficulties taking onboard such fast-paced speech.

[inhaledexhaled]

Happy to know i have all of the above but i get bored easily so im only in it to learn it then ill be out of customer service😂

[jewlssky]

I wish he could slow down in his conversation.

[hkrharshit]

I watched in 2x without doing anything

[nanaalhaj]

You talk very fast and swallow some sounds, talk slower

[MultiSalman]

You are not a powerful communicator. Slow down your speed.

[jumbojamez]

He doesn’t talk fast. His tone and annunciation isn’t distinguishable. Dude needs to open his mouth more when talking. Sorry, can’t continue watching.