What is a Knowledge Base?

A knowledge base is a library of information about your product or service. It typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help. Knowledge bases use a combination of text, image, and video-based content. If you do it right and make it easy to find topics and related subtopics, a good knowledge base can scale out your customer support program while improving the overall customer experience.

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[abdykerimovurmat]

almost no views on such a great video, hope this will change soon, because material quality is a top notch

[hassanolanrewaju]

this video is very good, packed with meaningful information and straight to the point. thank you very much for blessing the world with your talent.

[Moolah_Lah]

Great video! Subscribed. What tools/software did you use to integrate the graphics with your footage?

[abdykerimovurmat]

so basically a local wikipedia cluster can be considered as a knowledge base, right?