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Why Use a Knowledge Base Software?
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Keeping customers satisfied is often considered a challenge. Why? Because it demands full attention of customer support representatives 24*7, and this is quite difficult to achieve. And even if it becomes plausible, it hampers the productivity of your customer-facing workforce. Answering the same questions repeatedly degrades the quality of the answers, leaving customers dissatisfied and employees exhausted. Facing a similar issue? A customer support knowledge base is the solution.
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There are various tools available in the market today that can take this burden off your shoulders by automating the entire process. ProProfs Knowledge Base software is one such cutting-edge tool that is packed with powerful features that help you create highly-searchable online knowledge base for the convenience of your customers.
This video demonstrates this well with the character Mike who gets worked up solving similar queries one after the other. That’s why the quality of his responses varies from customer to customer. It shows how Mike starts using this knowledge base management software to create knowledge base for keeping customers satisfied and keeping himself efficient while addressing serious customer concerns.
A glimpse of some important tidbits of the video -
0:26 - Providing your customer with a quick response can make all the difference between having a happy customer or not having one at all.
0:36 - Here comes ProProfs Knowledge Base into the picture
0:42 - Using this software you can create online FAQs and embed relevant images, video and audio and help articles.
0:50 - Customers are able to find quality responses instantly anytime of the day.
1:05 - Use this tool to create a private FAQ for your team which makes it easy to share and find information quickly.
Use this powerful knowledge base tool and NEVER ANSWER THE SAME QUESTIONS AGAIN.
Give it a shot by trying its free trial version that’s available for 15 days and explore a wide array of features it has to offer.
STAY TUNED:
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- - - - - - -
There are various tools available in the market today that can take this burden off your shoulders by automating the entire process. ProProfs Knowledge Base software is one such cutting-edge tool that is packed with powerful features that help you create highly-searchable online knowledge base for the convenience of your customers.
This video demonstrates this well with the character Mike who gets worked up solving similar queries one after the other. That’s why the quality of his responses varies from customer to customer. It shows how Mike starts using this knowledge base management software to create knowledge base for keeping customers satisfied and keeping himself efficient while addressing serious customer concerns.
A glimpse of some important tidbits of the video -
0:26 - Providing your customer with a quick response can make all the difference between having a happy customer or not having one at all.
0:36 - Here comes ProProfs Knowledge Base into the picture
0:42 - Using this software you can create online FAQs and embed relevant images, video and audio and help articles.
0:50 - Customers are able to find quality responses instantly anytime of the day.
1:05 - Use this tool to create a private FAQ for your team which makes it easy to share and find information quickly.
Use this powerful knowledge base tool and NEVER ANSWER THE SAME QUESTIONS AGAIN.
Give it a shot by trying its free trial version that’s available for 15 days and explore a wide array of features it has to offer.
STAY TUNED:
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