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What is a Knowledge Base? How to Optimize Your Knowledge Management (Featuring Noz Urbina)
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What is a Knowledge Base?
At its core, a Knowledge Base is where questions are answered, but many people buy a knowledge base hoping it will "fix" their deeper knowledge management issues (Don't Do That!)
Join us for this explainer video where we talk about how your aspirations of an ideal KB should actually be replaced by something better: An Omnichannel Knowledge Strategy that creates a personalized Knowledge Experience for your customers.
At its core, a Knowledge Base is where questions are answered, but many people buy a knowledge base hoping it will "fix" their deeper knowledge management issues (Don't Do That!)
Join us for this explainer video where we talk about how your aspirations of an ideal KB should actually be replaced by something better: An Omnichannel Knowledge Strategy that creates a personalized Knowledge Experience for your customers.
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