Everything You Need to Know About a Knowledge Base for 2022

A knowledge base provides 24/7 support for your customers without the need to contact staff.

Most consumers nowadays can’t stand waiting for help, especially when seeking assistance from online support staff. When they want answers, they want them immediately.

To help customers solve their problems and learn how to use your products or services without your help, you need a knowledge base.

So, what’s a knowledge base?

Today, we’ll explain everything you need to know about a knowledge base and how to build one. Here’s a brief overview of what we’ll cover.

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[VismeApp]

In this video, we’ll cover:

00:35 What is a knowledge base?
01:35 Advantages of having a knowledge base
02:31 Structuring a knowledge base
02:42 Understand who you’re writing for
03:55 Determine the purpose of the knowledge base and topics to cover
04:35 Design and structure your knowledge base
06:30 Write and edit your knowledge base content
08:03 Gather feedback and redefine your knowledge base periodically

[raeoliver]

Thanks Mike and Visme! Super helpful video for building a knowledge base :)

[JohnPepeComedy]

This is such an awesome piece! Thank you so much for creating and sharing this powerful message!!

[romandaneghyan]

Great one! Thanks for sharing these informational videos.

[rajaantonymandal]

Great video! Keep creating helpful content like this!

[sadiqakbartaranwal]

I respect everyone who were involved in this Seriously the best piece that i ve ever seen on YouTube 💌 Hate off to well all 💟 love your videos...

[angeladiaz]

I would like to sell phrases on the Internet as I can do it and make money, I have a page of it 😪🥺🙏