Why You Shouldn't Follow Your Passion

Laura Gassner Otting - Author of Limitless [Happiness]

Laura talks about:
How do you define success?
Does success = happiness?
Her thoughts on “fake it till you make it”?

The person who influenced Laura the most in the past year:
Kara Goldin, Founder and CEO - Hint Inc.

Her note to all CX professionals:
“Find your why, and relate it to the customer's why.”

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