How to troubleshoot a syncing issue | Dropbox Tutorials | Dropbox

Sync is core to what Dropbox does, but it can be affected by lots of factors. This overview of troubleshooting steps will solve most syncing issues.

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[christiancreates]

This is about as helpful as Dropbox Support

[pricellafornelli]

I agree with the comment below! I chatted with online support for 40 minutes and they just asked me to do the same stuff! Then after wasting that time they said a specialist would be in touch with me....they emailed about 4 days later helpful! So am I suppose to email them back and wait another 4 days to get a response? At this rate maybe next year we can have it figure out.

[Bacender]

This is embarrassingly bad man. A client of mine uses dropbox to run his business (despite me pleading with him not to do it), and he has non-stop issues on a daily basis with files simply not syncing, or pretending to sync for days on end with no progress. He has a nested folder structure with hundreds of folders within folders and trying to find the little blue sync icon for an hour rather than DROPBOX JUST TELLING US WHAT FILE IS CURRENTLY HOLDING UP THE QUEUE is infuriating. God this application sucks, and it also manages to be the most expensive cloud storage provider without providing any real benefits over competing products. What a joke.

[MarquisDeSang]

The worst thing is that it fakes that it is working, when it is not.

[neilfordan]

I'm always having trouble syncing with dropbox. It's driving me crazy... I'm syncing videos, but it keeps saying "can't sync" even though I have plenty of space. I can't understand...

[jonoozzo]

lol the app disapeared and i try to open it. takes me to a file location. wtf is going on

[ServantStatusMinistries]

So tell me why all of my folders are showing in the dropbox app and website but in the folders where I try to open it with the iPhone files app markdown app not all of them show?

[current]

Only I receive an email that the transfer has been made, no one else. This is unacceptable and must be fixed ASAP, or I am canceling my subscription. Very frustrating and annoying.

[mswriter]

Music is totally i necessary and kinda annoying